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Airport transfers, taxis and executive cars

Return Journey?

Passengers

What our customers say

Overall Rating
(165)
BRUCE MACFARLANE
"excellent service, only issue was the driver didn't have the full address so he was waiting outside the wrong house! "
NORA BERBERICH
"Very good experience, there were some issue getting into the airport but that was more my fault than the driver’s!"
JULIA TANSLEY
"Welland Wheels provided a truly excellent service."
LUCY HARGREAVES
"Good"
JANE MULLANE
"He was a few minutes late."
Testimonials 4.3/5 based on 165 reviews
BRUCE MACFARLANE
"excellent service, only issue was the driver didn't have the full address so he was waiting outside the wrong house! "
NORA BERBERICH
"Very good experience, there were some issue getting into the airport but that was more my fault than the driver’s!"
JULIA TANSLEY
"Welland Wheels provided a truly excellent service."
LUCY HARGREAVES
"Good"
JANE MULLANE
"He was a few minutes late."
CATHY ABBOTT
"Driver gave us wonderful tidbits of info about the countryside as we went along. Lots of fun!"
ANNA BOUGHEN
"Very good service, will use again"
JONATHAN MEEHAN
"You did not tell the driver to be there and as such I had to wait over an hour at the airport. When I phoned your “help” line I was basically asked what they expected them to do about it??? "
PETER JOY
"Confirmed 10AM pickup (email confirmation from Welland Wheels) but they didn’t turn up. When I called they hadn’t logged the changed time. Said would send cab when driver dropped current fare but wouldn’t say when. We made alternative arrangements at 10.15, called WW to tell them and they immediately went into to refund mode. No apology, mild abuse and inference it was our fault. Overall very unprofessional. "
VICTORIA PFLUEGER
"I didn't get the original larger vehicle I wanted but they provided us with 2 cars instead in order to fit my group of 5. They even got the original vehicle ready in time for the trip back. Was a bit late on pick-up because of this but I didn't mind because we could all ride together. "
ALICIA WHITE
"Thanks for the ride!"
ALVIN XU
"good"
CHARLOTTE BROWN
"Thank you"
ALAN ROOM
"He contacted us to advise he was held up and that return journey was delayed. This actually worked well and we enjoyed an extra 45 minutes at our function. No complaints at all. "
EMMA CARTWRIGHT
"So simple to use "
BEN BETTS
"Colin was great. Really friendly and did a great job of keeping me awake until I got home (like I asked!). Highly recommend! "
EMMA RODGERS
"Helpful, friendly and lovely Neville looked after us on our trip to Cheltenham. Faultless. Would use again. Thank you! "
MICHAEL PUGH
"Noticed and corrected my incorrect booking time. Really looked after my dad (passenger) who can be difficult due to mental illness. "
LINDA PITT
"Driver Tony on journey to cheltenham was great. Over and above. Great guy. Return journey not good. Tony came at 11pm as requested to the Ivy Brasserie but his Mercedes was stuck in 1st gear. We got to Double Tree rather slowly and dropped of my family. Tony could not risk driving on up to sevenhampton with the hills involved so requested another taxi. We sat and waited in car park at double tree hotel for 30mins at least. Replacement taxi came 3 men in back so I was in front with driver, my partner in with the 3 men. He was very stressed and went on a lot about all his bookings being messed up. Not comparable with driver Tony. Anyway we got home which is main thing. "
ANTHONY MURPHY
"Excellent service from start to finish. "
IAN COLMAN
"It was a big minibus, and had I known that in advance could have got more people in."
WILLIAM JOYCE
"Driver was accommodating and came a bit earlier to collect us . Would use again "
JANE MALLION
"Very good. On time excellent drive."
NICK ANDREWS
"A brilliant service from start to finish. Making the booking was simple, and then the level of customer care we had on the day of travel was brilliant. The driver helped us out and gave us some advice on where to go and what to do, and he also picked us up 30mins early at our request. Top service, would 100% use again."
DEAN WORTHINGTON
"These guys were brilliant, the lady on the phone was keeping us updated, we wanted picking up earlier than the allotted time and they did it for us."
DAVID BRETTELL
"Driver out had fuse issues and had to change to open door. Forgot handbrake when lifting seat to access fuses and vehicle rolled a few metres. Return driver was very tired and travelled at 40 to 50 mph on M5….dangerous ! "
NICOLA ALLEN
"i know drivers were very busy on the day but was a little frustrating to be an hour and a half late when it had been booked for months in advance - they got us there in the end though :-)"
LUCY HATSWELL
"The driver was an hour and a half late, he was a nice guy but drove very fast and a bit recklessly. No communication about him being late at first, then he had typed in the wrong postcode meaning we we’re an hour and a half late for our event"
LIAM BLEEKS
"I would please like details of how I can make a complaint and apply for a refund as our driver left us stranded in Cheltenham by not returning my phone calls to give them a pick up location as per the booking or when I tried to find out where they were. This led to us having to pay out another £150 for a taxi and not returning to our location until 4:30am. We did not get the service we were promised and paid for in advance and were nearly left stranded. This has made me reconsider using taxicode ever again."
CRAIG PATCHETT
"I booked a journey to and from Cheltenham races and it was the worst taxi company I have experienced. Despite booking 6 months prior they turned up 1hr 10mins late for the outward journey with the driver stating he got the job an hour prior. Zero communication for the return journey. I called the company and was told the driver was 7 mins away. He turned up 35 mins later. They clearly take too many bookings and cannot fulfil. AVOID!!!"
JAMIE GIBBON
"The service was shocking. I called three times and emailed to ask to change the pick-up location or cancel the booking. I got no response, please could I get a full refund. Thanks, Jamie"
PAUL SIBLEY
"worst experience I have ever had with a taxi firm. booked a taxi for Tuesday at 11 and nevil didn't turn up until 12.15 saying he had contacted me to ask if I would taxi share, this was at 10.58 I answered at 11.02 and he said he had already taken the other people so would have to come back for us. we had pre booked this 6 months ago and paid so there was no excuse, he even said he could of got us bit instead as we all knew just wanted more money, had no interest in picking us up. then we had a return journey booked for 6.15 after getting to the spot asked at 6 he then went on to say traffic is bad and didn't turn up until 7. this was during the Cheltenham racing festival so every decent taxi driver knows there is traffic. we also knew this wasn't the real reason as when he told us where he was saying he was 8 minutes away he was actually 20 miles away. he then proceeds to tell my friend on the phone to f**k off and he is happy to cancel the taxi as we said we wasn't happy that he wasn't on time or even let us know he thought he would try his luck getting another drop done for more money. as we then arrived back to our place at 7.45 we could hear people calling asking where there cab was as they were also ment to be at 6.15 with that the taxi driver saying he was nearly there where in fact he was atleast an hour away meaning they wouldn't get picked up close to 9. we also had this company the Thursday. as they picked us up on time at 11, rather than taking us to the racetrack for 11.30 that we get there every year, they detoured 20mins in the wrong direction to pick other people up which they was ment to get at 10 then someone else also on the way to take them to the train station meaning we got to the races at 12.45 1 hour 45 mins for a 25-30 min drive. they then didn't see why both parties where annoyed with them. they on the return journey same again 6.15 pick up, we was walking out the racetrack to meet when he rang at 5.45 saying if your not here on 10 mins were going as we don't want to park up. bearing in mind they pre charged me £250 for this journey and £150 the others which he didn't even pick up. we luckily got there after running through the mud to get to him even though we didn't need too. we also had to use our phone maps as he didn't know where to go. all nevil wants is make as much money as he can and has no customer care. he didn't care that he was letting by the sounds of all the complaints all his customers down. no clue, rude and just pathetic. would never recommend or use. felt sorry for his temp driver who picked us up the Tuesday as was getting alot of stick from clients on the phone that nevil had organised when he had no chance of getting there. he was a decent lad just got thrown into the deep end. poor company, very let down"
PHILLIP NOONAN
"Pick up was set for 1030, arrived at 1100."
NICK PAINE
"All very good. I was completely happy and will use you again next time I am in Cheltenham"
JONATHAN WEIR
"Taxi booked for 00:15. I started calling at 00:30 to find out where the taxi was. I left 6 unanswered calls between 00:30 and 00:43. We ordered another taxi from a local company. My first call from the taxi driver was at 00:52 by which point we had already left."
JONATHAN WEIR
"Taxi booked for 00:15. I started calling at 00:30 to find out where the taxi was. I left 6 unanswered calls betweekn 00:30 and 00:43. We ordered another taxi from a local company. My first call from the taxi driver was at 00:52 by which point we had already left."
HELEN ARNOLD
"Good service by Taxicode. Didn't let me down. I got confirmation that my taxi would be getting to me at the time I ordered, I was also able to put the taxi back by 15mins which was very helpful. My Dad, who was the passenger, said it was a good journey back too."
PHOEBE LETT
"We had ordered a mini bus but the driver had to do two separate journeys as he couldn’t get the mini bus "
DAN COLES
"Great, polite, on time, comfortable ride"
STEWART GREGORY
"Great, thank you"
PREETI CHANDOK
"The journey was comfortable"
ROBERT HARDMAN
"Very courteous "
ELLEN TWINE
"Our driver was super friendly and the journey was hassle free, would definitely recommend this service! "
RICHARD KEARSEY
"Very efficient and friendly service"
EVELYN ROSS
"On time and courteous "
ESTHER GILLETT
"-"
SIMON DIDCOTE
"Received a call at 14.35 when due to be picked up at 14.30 to be told the driver would be 30 minutes late. Useless given we had booked a table for Christmas dinner at 3pm and it was a 30m journey. Had to cancel (and have not yet been refunded 3 days later). Return journey was however good."
JUSTIN EVANS
"Amazing Service!"
PETER TOMLINS
"Excellent service"
SASIPRAPA SRIKRAIPHAK
"Good service "
MARK TOWLER
"Excellent prompt service from friendly driver. Already gave a tip."
STEPHEN RUCK
"Pick up was great, vehicle was great, Driver was great Return was very good "
MATTHEW SOLOMON
"Excellent service"
YVONNE OBENG
"Cannot fault the service"
STEPHEN RUCK
"Would have liked a better standard of car"
RICHARD ELLARD
"Smooth and efficient, many thansks"
SUZY ROFFEY
"Fantastic service. Would highly recommend and will definitely use again. Thank you. "
MISSY QUINLAN
"10/10"
ROBIN BAILEY
"Driver had the wrong phone number: correct international number on reservation but driver had one of the first two zeros missing. Made contact by email. Delayed about 10 mins. Otherwise excellent journey with a careful and helpful driver."
CAROL MITCHELL
"Excellent service, friendly driver, we were very happy"
PETER SMITH
"Very good, friendly driver"
SARAH RHODES
"Really pleased."
DIANE HODGKINSON
"Great service, thank you. "
EMEL ADAK
"."
EMMA MCCLARKIN
"Thanks to Neville and Richard for such a fine job!!! "
HEATHER WATERHOUSE
"A V/W van arrived for the pick up I am slightly disabled so I struggled to get up into it , the van wasn't very clean I had to sit in the front .The return journey was perfect, a Mercedes picked us up , both drivers were helpful ."
FIONA BIDDLE
"I booked a return and the out journey was perfect, but coming back I was just given a dialacab who wouldn't go where I asked to be picked up. It wasn't a big deal but I had to walk an extra 200 yards or so and I rushed (I hate being late) and because of the rush I stumbled on a stile and have a big gash on my leg. It is, of course, my own fault but if the guy who dropped me off had picked me up (as we had discussed) it wouldn't have happened, and dialacab is a very basic taxi firm."
WENDY JACKSON
"Driver and service great 😊 "
BRIAN NICHOLSON
"Very pleasant driver."
KEVIN WALTER
"Friendly and efficient service."
DALLAS PEARCE
"Great"
ROBIN PLATTS
"We ordered and paid for (£221) a VIP minibus to take us from Cheltenham to Birmingham and instead we got a very old estate car and 3 of us were crammed in the back for well over an hour. They would have charged us £107 for this taxi so we expect a return of £114 please"
ROBIN PLATTS
"We ordered and paid for (£221) a VIP minibus to take us from Cheltenham to Birmingham and instead we got a very old estate car and 3 of us were crammed in the back for well over an hour. Tey would have charged us £107 for this taxi so we expect a return of £114 please"
ROBIN PLATTS
"It was well over priced for the time and distance travelled"
ELIZABETH WILLIAMSON
"very professional service"
NICOLA COOK
"The driver was more than 20mins late. Unavailable by telephone, and your H/O were unable to reach them either. I was in the process of cancelling the reservation when he turned up, in a Bentley - with a slow puncture, and proceeded to tell me how stressful his morning had been. The return journey, the collection was on time, but they sent a minibus. I wouldn't recommend, and won't be using again. "
ROSS O CEALLAIGH
"Driver was speeding and broke a red light. Felt very unsafe."
CATHERINE JEVANS
"Absolute epic fail - appalling - after several online attempts your call centre booked a taxi that 15minutes before pick up we were advised was not feasible. Completely ruined my mother’s 80th birthday. Shocking service. "
JULIAN APPS
"Friendly, efficient, on time, tick VG."
BRIAN HU
"It turned out that a mistake had been made by the booking office and something came up with my original driver. This resulted in a 20 min delay, but the replacement driver came as quickly as he could from an outer area, and was able to take me to the train station on time without my missing the train home. "
BRIAN HU
"She was very prompt and was able to find the destination quickly. "
LESLIR SMITH
"Driver was really nice and chatty"
ANDREA MARSH
"It was booked for 8 people, I phoned and confirmed 8 people, but driver only got booking for one person and turned up with a 7 seater. Not drivers fault but this booking should have been corrected!"
SARAH BROWN
"Something went wrong - it was my wedding day & I’d booked the taxi for myself, husband and baby (requesting a car seat). I called after making the booking to say the journey was the wrong way around, and checking the car seat. The guy said that was ok but txt to remind on the day, I did… then they turned up at the wrong place still. We didn’t get the message til afterwards (no pockets in a wedding dress!). Bit of a disaster. "
DIANNE MOORE
"My lovely driver was given the wrong surname and destination but we sorted it out. I gave him a tip. "
MATHEW HORWOOD
"Na"
JANET FOSTER
"Polite driver, good driving. On time. "
MARK LAMBERT
"The taxi was late , but that was due to the allocated driver calling in sick , was informed and advised another driver was on route . As I had booked taxi early in the end only 5 mins late which was fine . Driver was pleasant and chatty and had good local area knowledge of the roads . Overall happy Thank you "
AERIN LOH
"All good"
JOANNA DAVIES
"Arrived on time. Nice bloke with good sense of humour. Would have been 5 stars but we phoned to ask for taxi back a bit earlier as had finished our meal. Guy said ok I'll tell driver but we were left waiting for half an hour. No biggie though in the end. "
TOM BRITTENDEN
"Great service"
DECLAN MURPHY
"Journey did not take place due to train delays and missed Eurostar connection "
JAMES BROWN
"All good and was able to ring and adjust the pick up time with no problem. "
JAMES BROWN
"Driver got stuck in traffic-not a big problem but then took us to the wrong destination and by the time we realised we were 10 miles in the wrong direction. I think it turned out to be an error with the sat nav. Not a big deal though, they were very flexible in pushing our collection time out a bit to compensate and were there on time for the pick up. We were happy."
FAYE JENKS
"Communication was excellent - confirmation of booking, a phone call the evening before and a text to say on route as well as on arrival. Our taxi driver was lovely, helpful and the taxi was a fab clean Mercedes 😊 - we couldn’t have asked for more. I would certainly use again and recommend on this experience. "
RUPERT SIMPSON
"Driver was fantastic, arrived early and picked us up and made sure we were comfortable. "
RAY LOCK
"OK"
SARAH FORWARD
"Good natured driver, competent."
ESME GIBBONS
"Lovely driver, arrived on time. Would recommend and use again."
ESME GIBBONS
"The mini bus was amazing, the driver was friendly and arrived on time and we got there safely. Would definitely recommend and use again."
MEGAN JONES
"Sadly we never took the journey, the taxi was late and I needed to get home to my baby. It was really stressful. Thankfully we were given a full refund but the contact person wasn’t the most friendly or approachable. Pretty disappointed but to the credit of the company they promptly gave us a full refund, it was just VERY lucky we could find an alternative taxi to take us the 30 minute journey home. "
MEGAN JONES
"Sadly we never took the journey, the taxi was late and I needed to get home to my baby. It was really stressful. Thankfully we were given a full refund but the contact person wasn’t the most friendly or approachable. Pretty disappointed but to the credit of the company they promptly gave us a full refund, it was just VERY lucky we could find an alternative taxi to take us the 30 minute journey home. "
VIVIEN PAGE
"Timely, polite and knowledgeable about the route"
DAVID JOHNS
"Really good and on time both ways.Very friendly driver. "
REBECCA DAY
"It wasn't the vehicle booked, it was much bigger "
ALAN KINSON
"Clean comfortable cars, friendly drivers who turned up exactly on time and who knew where they were going and how to get there. Pretty much all I want from a taxi service."
OLIVIA LOVERIDGE
"Great"
NICK WEBB
"Absolutely first class. We were all very impressed with both the driver, and cleanliness of the taxi itself. Would recommend 100%. "
ERYN WILKINSON
"Super efficient and easy to book, and driver was perfectly on time and very friendly"
JOSH HUGGETT
"Great driver, really friendly and reliable"
NICOLA HUGGETT
"The driver was very helpful in transporting our children to the airport - reminding them to take their passports etc! I will definitely use this service again."
MARIANNE WRIGHT
"Driver was a bit late but called to let us know in advance which was appreciated. "
MIA LANCASTER
"I did cancel service but received no confirmation and was charged. No taxi turned up. Had to arrange alternative transport"
JOANNA ELLIS
"Very good service."
ESTHER BISHTON
"Driver was early, had to wait a few minutes for all 7 of us to be ready, very patient."
ALEX MAYHEW
"We had all been with friends and were full of the highs of having had a lovely day. He was very patient and they were very accommodating by letting us change the time. Would use again."
ROBIN LAVIES
"Booking on line was straightforward and quickly confirmed. The driver arrived exactly on time and the journey was comfortable and easy. Thank you for a trouble free booking."
ROBIN LAVIES
"Booking on line was straightforward and quickly confirmed. The driver arrived exactly on time and the journey was comfortable and easy. Thank you for a trouble free booking."
ANDY RAMSDEN
"£68 for a 6-mile each way journey was shocking. Especially when the return leg was late arriving. "
GRAINNE CARPENTER
"Flexible service provided and very friendly driver."
JANE COOPER
"Excellent service and I would use again Gave tip on the evening "
JOANNE FREEMAN
"The website did not change my time of pickup so I had to cancel the trip. I needed pickup at 9h and I saw that the time noted was 10.25. This was wrong. I think it is wrong to keep the payment for a cancelled trip. I was sure the time was right but your website did not record the correct time i put in."
GENEVIEVE RINGE
"Really good service"
ANDREW BOULTER
"Brand new Ford mini bus - very efficient. Great driver. "
AERIN LOH
"Very satisfied. Will use this service again."
CHRIS WHITE
"Tipped the driver already"
HUGO WEBSTER
"Easy start to finish."
AERIN LOH
"Good"
PETER BARLOW
"yes"
MICHEL DEBAE
"Driver incredibly rude, made us feel very uncomfortable. We were being driven to our wedding venues and her driving made the bride feel travel sick. Driver insisted picking us up early to start, we said that’s fine but we want to leave when we asked as we were waiting for everyone to arrive. Once driver dropped us at first venue, she complained at us that she was now ‘“late for the school run” - this is not appropriate, we still left earlier than we had booked but she still insisted on making us feel uncomfortable. As she was now “late for the school run” she said this is would mean she’d be late picking us up, then making us late for our dinner reservation. She also gave us attitude when we asked to open the boot to pop in our luggage. Incredibly poor service and put a bad mood to the start of our wedding day."
DAVID BRADLEY
"Great service. Will use again"
SARA FRIEL
"Very efficient!"
MARCUS GARDINER
"The vehicle provided was not , in my opinion , an executive car, as stated. I travelled in the back of what was essentially a bus/ MPV type vehicle. Very uncomfortable ride in the rear and essentially left me wondering why I didn’t opt for the standard vehicle at £25 less. "
MARCUS GARDINER
"The vehicle provided was not , in my opinion , an executive car, as stated. I travelled in the back of what was essentially a bus/ MPV type vehicle. Very uncomfortable ride in the rear and essentially left me wondering why I didn’t opt for the standard vehicle at £25 less. "
COLIN ELDER
"good journey"
MIKE EGERTON
"."
MATT BENTLEY
"Mike was great. We had a pregnant friend with us and he went out of his way to pick her up from another town when she dropped out of our hike early."
HANNAH OSBORN
"Lovely company and safe driver! On time! "
EDWARD JAMES
"I was very happy with the service I was provided with, especially considering it was in the middle of the night. I find it always makes a big difference having a friendly driver to talk to, and my driver was very amiable. Thank you to him and to you."
LUKE THOMAS
"Great!"
NEIL CAMPBELL
"No comment"
RYAN WILLIAMS
"No comment "
LAUREN
"There was nothing wrong with the vehicle - ended up being VW transporter... suited us just fine having all the extra space!"
CAROLYN THRUSSELL
"Delayed in traffic"
KRYSTYNA UNIEWICZ
"I dont know, i call and they say my taxi will be delta, they shot be 10 pm and they come 10:25"
OLIVER GODFREY
"Nevil was excellent "
LUCY WHITE
"Very friendly and professional driver"
JENNIFER SMITH
"Really happy with the service, incredibly easy and would use again. Driver was extremely polite."
CHARLOTTE YOUATT
"Thank you "
SHARON MCHALE
"Very easy to book, local driver, on time, friendly and comfortable journey."
NICK BRANCH
"Struggled to find location but rang to let me know and we directed her there. Great service and I would 100% book again based on ease and customer service!"
SKYLAR JOHNSTONE
"Driver did not know how to do a meet and greet. Arrived 35 minutes late. Asked that I instead meet them in the airport carpark. Was reasonably polite but definitely not the service I paid for. "
RICHARD MARTIN
"Journey was cancelled at last moment. Cab arrived on time. Driver very helpful. Vehicle higher standard than ordered. Would use Welland Cabs again."
SIMON LARGE
"As stated above. All fine but 20 plus minutes late"
EMILY PEARCE
"Mistake made and fixed, really appreciate it "
GRAHAM ROSE
"Thnaks for arriving on time, the car was plenty big enough."
GRAHAM ROSE
"Everything we needed. Car was bigger than ordered as well. Thanks"
DAVID MILTON
"Very good service - thanks."
ADAM GODFREY
"Fantastic service thank you"
HELEN ROYLE
"Very friendly driver who got us home promptly "
LISA HACKSTEIN
"Superb customer service. Driver was super friendly and provided top notch service. The car was clean. I would def book again! Amazing service. "
TIM GRAVENEY
"First class service - unable to fault in any way!"
GARETH RHYDIAN MORGAN
"The delay was a little annoying but the driver contacted me to keep me updated so it wasn't too bad, and traffic was quiet so I reached my destination reasonably quickly. The overall 1* rating s because of the cost. I am not familiar with Cheltenham so did not question the price charged. I was astonished when taking a cab back to the station for which I paid cash, to discover that the usual fare was only £11! I therefore have no need for any vouchers as I will not be using the service again."
WILL MITCHELL
"5*"
SIMON CONWAY
"Thank you."
BRUCE MACFARLANE
"excellent service, only issue was the driver didn't have the full address so he was waiting outside the wrong house! "
NORA BERBERICH
"Very good experience, there were some issue getting into the airport but that was more my fault than the driver’s!"
JULIA TANSLEY
"Welland Wheels provided a truly excellent service."
LUCY HARGREAVES
"Good"
JANE MULLANE
"He was a few minutes late."
CATHY ABBOTT
"Driver gave us wonderful tidbits of info about the countryside as we went along. Lots of fun!"
ANNA BOUGHEN
"Very good service, will use again"
JONATHAN MEEHAN
"You did not tell the driver to be there and as such I had to wait over an hour at the airport. When I phoned your “help” line I was basically asked what they expected them to do about it??? "
PETER JOY
"Confirmed 10AM pickup (email confirmation from Welland Wheels) but they didn’t turn up. When I called they hadn’t logged the changed time. Said would send cab when driver dropped current fare but wouldn’t say when. We made alternative arrangements at 10.15, called WW to tell them and they immediately went into to refund mode. No apology, mild abuse and inference it was our fault. Overall very unprofessional. "
VICTORIA PFLUEGER
"I didn't get the original larger vehicle I wanted but they provided us with 2 cars instead in order to fit my group of 5. They even got the original vehicle ready in time for the trip back. Was a bit late on pick-up because of this but I didn't mind because we could all ride together. "
ALICIA WHITE
"Thanks for the ride!"
ALVIN XU
"good"
CHARLOTTE BROWN
"Thank you"
ALAN ROOM
"He contacted us to advise he was held up and that return journey was delayed. This actually worked well and we enjoyed an extra 45 minutes at our function. No complaints at all. "
EMMA CARTWRIGHT
"So simple to use "
BEN BETTS
"Colin was great. Really friendly and did a great job of keeping me awake until I got home (like I asked!). Highly recommend! "
EMMA RODGERS
"Helpful, friendly and lovely Neville looked after us on our trip to Cheltenham. Faultless. Would use again. Thank you! "
MICHAEL PUGH
"Noticed and corrected my incorrect booking time. Really looked after my dad (passenger) who can be difficult due to mental illness. "
LINDA PITT
"Driver Tony on journey to cheltenham was great. Over and above. Great guy. Return journey not good. Tony came at 11pm as requested to the Ivy Brasserie but his Mercedes was stuck in 1st gear. We got to Double Tree rather slowly and dropped of my family. Tony could not risk driving on up to sevenhampton with the hills involved so requested another taxi. We sat and waited in car park at double tree hotel for 30mins at least. Replacement taxi came 3 men in back so I was in front with driver, my partner in with the 3 men. He was very stressed and went on a lot about all his bookings being messed up. Not comparable with driver Tony. Anyway we got home which is main thing. "
ANTHONY MURPHY
"Excellent service from start to finish. "
IAN COLMAN
"It was a big minibus, and had I known that in advance could have got more people in."
WILLIAM JOYCE
"Driver was accommodating and came a bit earlier to collect us . Would use again "
JANE MALLION
"Very good. On time excellent drive."
NICK ANDREWS
"A brilliant service from start to finish. Making the booking was simple, and then the level of customer care we had on the day of travel was brilliant. The driver helped us out and gave us some advice on where to go and what to do, and he also picked us up 30mins early at our request. Top service, would 100% use again."
DEAN WORTHINGTON
"These guys were brilliant, the lady on the phone was keeping us updated, we wanted picking up earlier than the allotted time and they did it for us."
DAVID BRETTELL
"Driver out had fuse issues and had to change to open door. Forgot handbrake when lifting seat to access fuses and vehicle rolled a few metres. Return driver was very tired and travelled at 40 to 50 mph on M5….dangerous ! "
NICOLA ALLEN
"i know drivers were very busy on the day but was a little frustrating to be an hour and a half late when it had been booked for months in advance - they got us there in the end though :-)"
LUCY HATSWELL
"The driver was an hour and a half late, he was a nice guy but drove very fast and a bit recklessly. No communication about him being late at first, then he had typed in the wrong postcode meaning we we’re an hour and a half late for our event"
LIAM BLEEKS
"I would please like details of how I can make a complaint and apply for a refund as our driver left us stranded in Cheltenham by not returning my phone calls to give them a pick up location as per the booking or when I tried to find out where they were. This led to us having to pay out another £150 for a taxi and not returning to our location until 4:30am. We did not get the service we were promised and paid for in advance and were nearly left stranded. This has made me reconsider using taxicode ever again."
CRAIG PATCHETT
"I booked a journey to and from Cheltenham races and it was the worst taxi company I have experienced. Despite booking 6 months prior they turned up 1hr 10mins late for the outward journey with the driver stating he got the job an hour prior. Zero communication for the return journey. I called the company and was told the driver was 7 mins away. He turned up 35 mins later. They clearly take too many bookings and cannot fulfil. AVOID!!!"
JAMIE GIBBON
"The service was shocking. I called three times and emailed to ask to change the pick-up location or cancel the booking. I got no response, please could I get a full refund. Thanks, Jamie"
PAUL SIBLEY
"worst experience I have ever had with a taxi firm. booked a taxi for Tuesday at 11 and nevil didn't turn up until 12.15 saying he had contacted me to ask if I would taxi share, this was at 10.58 I answered at 11.02 and he said he had already taken the other people so would have to come back for us. we had pre booked this 6 months ago and paid so there was no excuse, he even said he could of got us bit instead as we all knew just wanted more money, had no interest in picking us up. then we had a return journey booked for 6.15 after getting to the spot asked at 6 he then went on to say traffic is bad and didn't turn up until 7. this was during the Cheltenham racing festival so every decent taxi driver knows there is traffic. we also knew this wasn't the real reason as when he told us where he was saying he was 8 minutes away he was actually 20 miles away. he then proceeds to tell my friend on the phone to f**k off and he is happy to cancel the taxi as we said we wasn't happy that he wasn't on time or even let us know he thought he would try his luck getting another drop done for more money. as we then arrived back to our place at 7.45 we could hear people calling asking where there cab was as they were also ment to be at 6.15 with that the taxi driver saying he was nearly there where in fact he was atleast an hour away meaning they wouldn't get picked up close to 9. we also had this company the Thursday. as they picked us up on time at 11, rather than taking us to the racetrack for 11.30 that we get there every year, they detoured 20mins in the wrong direction to pick other people up which they was ment to get at 10 then someone else also on the way to take them to the train station meaning we got to the races at 12.45 1 hour 45 mins for a 25-30 min drive. they then didn't see why both parties where annoyed with them. they on the return journey same again 6.15 pick up, we was walking out the racetrack to meet when he rang at 5.45 saying if your not here on 10 mins were going as we don't want to park up. bearing in mind they pre charged me £250 for this journey and £150 the others which he didn't even pick up. we luckily got there after running through the mud to get to him even though we didn't need too. we also had to use our phone maps as he didn't know where to go. all nevil wants is make as much money as he can and has no customer care. he didn't care that he was letting by the sounds of all the complaints all his customers down. no clue, rude and just pathetic. would never recommend or use. felt sorry for his temp driver who picked us up the Tuesday as was getting alot of stick from clients on the phone that nevil had organised when he had no chance of getting there. he was a decent lad just got thrown into the deep end. poor company, very let down"
PHILLIP NOONAN
"Pick up was set for 1030, arrived at 1100."
NICK PAINE
"All very good. I was completely happy and will use you again next time I am in Cheltenham"
JONATHAN WEIR
"Taxi booked for 00:15. I started calling at 00:30 to find out where the taxi was. I left 6 unanswered calls between 00:30 and 00:43. We ordered another taxi from a local company. My first call from the taxi driver was at 00:52 by which point we had already left."
JONATHAN WEIR
"Taxi booked for 00:15. I started calling at 00:30 to find out where the taxi was. I left 6 unanswered calls betweekn 00:30 and 00:43. We ordered another taxi from a local company. My first call from the taxi driver was at 00:52 by which point we had already left."
HELEN ARNOLD
"Good service by Taxicode. Didn't let me down. I got confirmation that my taxi would be getting to me at the time I ordered, I was also able to put the taxi back by 15mins which was very helpful. My Dad, who was the passenger, said it was a good journey back too."
PHOEBE LETT
"We had ordered a mini bus but the driver had to do two separate journeys as he couldn’t get the mini bus "
DAN COLES
"Great, polite, on time, comfortable ride"
STEWART GREGORY
"Great, thank you"
PREETI CHANDOK
"The journey was comfortable"
ROBERT HARDMAN
"Very courteous "
ELLEN TWINE
"Our driver was super friendly and the journey was hassle free, would definitely recommend this service! "
RICHARD KEARSEY
"Very efficient and friendly service"
EVELYN ROSS
"On time and courteous "
ESTHER GILLETT
"-"
SIMON DIDCOTE
"Received a call at 14.35 when due to be picked up at 14.30 to be told the driver would be 30 minutes late. Useless given we had booked a table for Christmas dinner at 3pm and it was a 30m journey. Had to cancel (and have not yet been refunded 3 days later). Return journey was however good."
JUSTIN EVANS
"Amazing Service!"
PETER TOMLINS
"Excellent service"
SASIPRAPA SRIKRAIPHAK
"Good service "
MARK TOWLER
"Excellent prompt service from friendly driver. Already gave a tip."
STEPHEN RUCK
"Pick up was great, vehicle was great, Driver was great Return was very good "
MATTHEW SOLOMON
"Excellent service"
YVONNE OBENG
"Cannot fault the service"
STEPHEN RUCK
"Would have liked a better standard of car"
RICHARD ELLARD
"Smooth and efficient, many thansks"
SUZY ROFFEY
"Fantastic service. Would highly recommend and will definitely use again. Thank you. "
MISSY QUINLAN
"10/10"
ROBIN BAILEY
"Driver had the wrong phone number: correct international number on reservation but driver had one of the first two zeros missing. Made contact by email. Delayed about 10 mins. Otherwise excellent journey with a careful and helpful driver."
CAROL MITCHELL
"Excellent service, friendly driver, we were very happy"
PETER SMITH
"Very good, friendly driver"
SARAH RHODES
"Really pleased."
DIANE HODGKINSON
"Great service, thank you. "
EMEL ADAK
"."
EMMA MCCLARKIN
"Thanks to Neville and Richard for such a fine job!!! "
HEATHER WATERHOUSE
"A V/W van arrived for the pick up I am slightly disabled so I struggled to get up into it , the van wasn't very clean I had to sit in the front .The return journey was perfect, a Mercedes picked us up , both drivers were helpful ."
FIONA BIDDLE
"I booked a return and the out journey was perfect, but coming back I was just given a dialacab who wouldn't go where I asked to be picked up. It wasn't a big deal but I had to walk an extra 200 yards or so and I rushed (I hate being late) and because of the rush I stumbled on a stile and have a big gash on my leg. It is, of course, my own fault but if the guy who dropped me off had picked me up (as we had discussed) it wouldn't have happened, and dialacab is a very basic taxi firm."
WENDY JACKSON
"Driver and service great 😊 "
BRIAN NICHOLSON
"Very pleasant driver."
KEVIN WALTER
"Friendly and efficient service."
DALLAS PEARCE
"Great"
ROBIN PLATTS
"We ordered and paid for (£221) a VIP minibus to take us from Cheltenham to Birmingham and instead we got a very old estate car and 3 of us were crammed in the back for well over an hour. They would have charged us £107 for this taxi so we expect a return of £114 please"
ROBIN PLATTS
"We ordered and paid for (£221) a VIP minibus to take us from Cheltenham to Birmingham and instead we got a very old estate car and 3 of us were crammed in the back for well over an hour. Tey would have charged us £107 for this taxi so we expect a return of £114 please"
ROBIN PLATTS
"It was well over priced for the time and distance travelled"
ELIZABETH WILLIAMSON
"very professional service"
NICOLA COOK
"The driver was more than 20mins late. Unavailable by telephone, and your H/O were unable to reach them either. I was in the process of cancelling the reservation when he turned up, in a Bentley - with a slow puncture, and proceeded to tell me how stressful his morning had been. The return journey, the collection was on time, but they sent a minibus. I wouldn't recommend, and won't be using again. "
ROSS O CEALLAIGH
"Driver was speeding and broke a red light. Felt very unsafe."
CATHERINE JEVANS
"Absolute epic fail - appalling - after several online attempts your call centre booked a taxi that 15minutes before pick up we were advised was not feasible. Completely ruined my mother’s 80th birthday. Shocking service. "
JULIAN APPS
"Friendly, efficient, on time, tick VG."
BRIAN HU
"It turned out that a mistake had been made by the booking office and something came up with my original driver. This resulted in a 20 min delay, but the replacement driver came as quickly as he could from an outer area, and was able to take me to the train station on time without my missing the train home. "
BRIAN HU
"She was very prompt and was able to find the destination quickly. "
LESLIR SMITH
"Driver was really nice and chatty"
ANDREA MARSH
"It was booked for 8 people, I phoned and confirmed 8 people, but driver only got booking for one person and turned up with a 7 seater. Not drivers fault but this booking should have been corrected!"
SARAH BROWN
"Something went wrong - it was my wedding day & I’d booked the taxi for myself, husband and baby (requesting a car seat). I called after making the booking to say the journey was the wrong way around, and checking the car seat. The guy said that was ok but txt to remind on the day, I did… then they turned up at the wrong place still. We didn’t get the message til afterwards (no pockets in a wedding dress!). Bit of a disaster. "
DIANNE MOORE
"My lovely driver was given the wrong surname and destination but we sorted it out. I gave him a tip. "
MATHEW HORWOOD
"Na"
JANET FOSTER
"Polite driver, good driving. On time. "
MARK LAMBERT
"The taxi was late , but that was due to the allocated driver calling in sick , was informed and advised another driver was on route . As I had booked taxi early in the end only 5 mins late which was fine . Driver was pleasant and chatty and had good local area knowledge of the roads . Overall happy Thank you "
AERIN LOH
"All good"
JOANNA DAVIES
"Arrived on time. Nice bloke with good sense of humour. Would have been 5 stars but we phoned to ask for taxi back a bit earlier as had finished our meal. Guy said ok I'll tell driver but we were left waiting for half an hour. No biggie though in the end. "
TOM BRITTENDEN
"Great service"
DECLAN MURPHY
"Journey did not take place due to train delays and missed Eurostar connection "
JAMES BROWN
"All good and was able to ring and adjust the pick up time with no problem. "
JAMES BROWN
"Driver got stuck in traffic-not a big problem but then took us to the wrong destination and by the time we realised we were 10 miles in the wrong direction. I think it turned out to be an error with the sat nav. Not a big deal though, they were very flexible in pushing our collection time out a bit to compensate and were there on time for the pick up. We were happy."
FAYE JENKS
"Communication was excellent - confirmation of booking, a phone call the evening before and a text to say on route as well as on arrival. Our taxi driver was lovely, helpful and the taxi was a fab clean Mercedes 😊 - we couldn’t have asked for more. I would certainly use again and recommend on this experience. "
RUPERT SIMPSON
"Driver was fantastic, arrived early and picked us up and made sure we were comfortable. "
RAY LOCK
"OK"
SARAH FORWARD
"Good natured driver, competent."
ESME GIBBONS
"Lovely driver, arrived on time. Would recommend and use again."
ESME GIBBONS
"The mini bus was amazing, the driver was friendly and arrived on time and we got there safely. Would definitely recommend and use again."
MEGAN JONES
"Sadly we never took the journey, the taxi was late and I needed to get home to my baby. It was really stressful. Thankfully we were given a full refund but the contact person wasn’t the most friendly or approachable. Pretty disappointed but to the credit of the company they promptly gave us a full refund, it was just VERY lucky we could find an alternative taxi to take us the 30 minute journey home. "
MEGAN JONES
"Sadly we never took the journey, the taxi was late and I needed to get home to my baby. It was really stressful. Thankfully we were given a full refund but the contact person wasn’t the most friendly or approachable. Pretty disappointed but to the credit of the company they promptly gave us a full refund, it was just VERY lucky we could find an alternative taxi to take us the 30 minute journey home. "
VIVIEN PAGE
"Timely, polite and knowledgeable about the route"
DAVID JOHNS
"Really good and on time both ways.Very friendly driver. "
REBECCA DAY
"It wasn't the vehicle booked, it was much bigger "
ALAN KINSON
"Clean comfortable cars, friendly drivers who turned up exactly on time and who knew where they were going and how to get there. Pretty much all I want from a taxi service."
OLIVIA LOVERIDGE
"Great"
NICK WEBB
"Absolutely first class. We were all very impressed with both the driver, and cleanliness of the taxi itself. Would recommend 100%. "
ERYN WILKINSON
"Super efficient and easy to book, and driver was perfectly on time and very friendly"
JOSH HUGGETT
"Great driver, really friendly and reliable"
NICOLA HUGGETT
"The driver was very helpful in transporting our children to the airport - reminding them to take their passports etc! I will definitely use this service again."
MARIANNE WRIGHT
"Driver was a bit late but called to let us know in advance which was appreciated. "
MIA LANCASTER
"I did cancel service but received no confirmation and was charged. No taxi turned up. Had to arrange alternative transport"
JOANNA ELLIS
"Very good service."
ESTHER BISHTON
"Driver was early, had to wait a few minutes for all 7 of us to be ready, very patient."
ALEX MAYHEW
"We had all been with friends and were full of the highs of having had a lovely day. He was very patient and they were very accommodating by letting us change the time. Would use again."
ROBIN LAVIES
"Booking on line was straightforward and quickly confirmed. The driver arrived exactly on time and the journey was comfortable and easy. Thank you for a trouble free booking."
ROBIN LAVIES
"Booking on line was straightforward and quickly confirmed. The driver arrived exactly on time and the journey was comfortable and easy. Thank you for a trouble free booking."
ANDY RAMSDEN
"£68 for a 6-mile each way journey was shocking. Especially when the return leg was late arriving. "
GRAINNE CARPENTER
"Flexible service provided and very friendly driver."
JANE COOPER
"Excellent service and I would use again Gave tip on the evening "
JOANNE FREEMAN
"The website did not change my time of pickup so I had to cancel the trip. I needed pickup at 9h and I saw that the time noted was 10.25. This was wrong. I think it is wrong to keep the payment for a cancelled trip. I was sure the time was right but your website did not record the correct time i put in."
GENEVIEVE RINGE
"Really good service"
ANDREW BOULTER
"Brand new Ford mini bus - very efficient. Great driver. "
AERIN LOH
"Very satisfied. Will use this service again."
CHRIS WHITE
"Tipped the driver already"
HUGO WEBSTER
"Easy start to finish."
AERIN LOH
"Good"
PETER BARLOW
"yes"
MICHEL DEBAE
"Driver incredibly rude, made us feel very uncomfortable. We were being driven to our wedding venues and her driving made the bride feel travel sick. Driver insisted picking us up early to start, we said that’s fine but we want to leave when we asked as we were waiting for everyone to arrive. Once driver dropped us at first venue, she complained at us that she was now ‘“late for the school run” - this is not appropriate, we still left earlier than we had booked but she still insisted on making us feel uncomfortable. As she was now “late for the school run” she said this is would mean she’d be late picking us up, then making us late for our dinner reservation. She also gave us attitude when we asked to open the boot to pop in our luggage. Incredibly poor service and put a bad mood to the start of our wedding day."
DAVID BRADLEY
"Great service. Will use again"
SARA FRIEL
"Very efficient!"
MARCUS GARDINER
"The vehicle provided was not , in my opinion , an executive car, as stated. I travelled in the back of what was essentially a bus/ MPV type vehicle. Very uncomfortable ride in the rear and essentially left me wondering why I didn’t opt for the standard vehicle at £25 less. "
MARCUS GARDINER
"The vehicle provided was not , in my opinion , an executive car, as stated. I travelled in the back of what was essentially a bus/ MPV type vehicle. Very uncomfortable ride in the rear and essentially left me wondering why I didn’t opt for the standard vehicle at £25 less. "
COLIN ELDER
"good journey"
MIKE EGERTON
"."
MATT BENTLEY
"Mike was great. We had a pregnant friend with us and he went out of his way to pick her up from another town when she dropped out of our hike early."
HANNAH OSBORN
"Lovely company and safe driver! On time! "
EDWARD JAMES
"I was very happy with the service I was provided with, especially considering it was in the middle of the night. I find it always makes a big difference having a friendly driver to talk to, and my driver was very amiable. Thank you to him and to you."
LUKE THOMAS
"Great!"
NEIL CAMPBELL
"No comment"
RYAN WILLIAMS
"No comment "
LAUREN
"There was nothing wrong with the vehicle - ended up being VW transporter... suited us just fine having all the extra space!"
CAROLYN THRUSSELL
"Delayed in traffic"
KRYSTYNA UNIEWICZ
"I dont know, i call and they say my taxi will be delta, they shot be 10 pm and they come 10:25"
OLIVER GODFREY
"Nevil was excellent "
LUCY WHITE
"Very friendly and professional driver"
JENNIFER SMITH
"Really happy with the service, incredibly easy and would use again. Driver was extremely polite."
CHARLOTTE YOUATT
"Thank you "
SHARON MCHALE
"Very easy to book, local driver, on time, friendly and comfortable journey."
NICK BRANCH
"Struggled to find location but rang to let me know and we directed her there. Great service and I would 100% book again based on ease and customer service!"
SKYLAR JOHNSTONE
"Driver did not know how to do a meet and greet. Arrived 35 minutes late. Asked that I instead meet them in the airport carpark. Was reasonably polite but definitely not the service I paid for. "
RICHARD MARTIN
"Journey was cancelled at last moment. Cab arrived on time. Driver very helpful. Vehicle higher standard than ordered. Would use Welland Cabs again."
SIMON LARGE
"As stated above. All fine but 20 plus minutes late"
EMILY PEARCE
"Mistake made and fixed, really appreciate it "
GRAHAM ROSE
"Thnaks for arriving on time, the car was plenty big enough."
GRAHAM ROSE
"Everything we needed. Car was bigger than ordered as well. Thanks"
DAVID MILTON
"Very good service - thanks."
ADAM GODFREY
"Fantastic service thank you"
HELEN ROYLE
"Very friendly driver who got us home promptly "
LISA HACKSTEIN
"Superb customer service. Driver was super friendly and provided top notch service. The car was clean. I would def book again! Amazing service. "
TIM GRAVENEY
"First class service - unable to fault in any way!"
GARETH RHYDIAN MORGAN
"The delay was a little annoying but the driver contacted me to keep me updated so it wasn't too bad, and traffic was quiet so I reached my destination reasonably quickly. The overall 1* rating s because of the cost. I am not familiar with Cheltenham so did not question the price charged. I was astonished when taking a cab back to the station for which I paid cash, to discover that the usual fare was only £11! I therefore have no need for any vouchers as I will not be using the service again."
WILL MITCHELL
"5*"
SIMON CONWAY
"Thank you."
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