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Airport transfers, taxis and executive cars

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Passengers

What our customers say

Overall Rating
(278)
"Great service, friendly driver "
"Really helpful and kind driver - thank you "
"The driver was unable to find my house but it was sorted out very quickly and the driver was friendly and polite. I arrived at my destination with plenty of time and would definitely use TAXICODE again"
"Lovely driver and great service"
"Absolute gentleman. Communication superb, timing superb, journey was excellent. Brilliant!"
Testimonials 4.2/5 based on 278 reviews
"Great service, friendly driver "
"I got an email from taxicode telling me that my booking had been cancelled. As I was in the middle of nowhere, I then spent 30 mins trying to find another taxi. Whilst I was doing this, I got a text from our driver telling me he was going to be 40 mins late because of delays at Heathrow. And that the job definitely hadn’t been cancelled. So I was very disappointed with taxicode but satisfied with the driver as it wasn’t his fault he was delayed. "
"Really helpful and kind driver - thank you "
"The driver was unable to find my house but it was sorted out very quickly and the driver was friendly and polite. I arrived at my destination with plenty of time and would definitely use TAXICODE again"
"Lovely driver and great service"
"Absolute gentleman. Communication superb, timing superb, journey was excellent. Brilliant!"
"Never arrived still waiting for refund"
"Shocking, booked taxi for 10 o’clock, didn’t turn up, called office and they said we have you booked in for 11oclock, which clearly we had are booking with us which was 10oclock, then asked another driver to get us which didn’t turn up till 11,15. Safely to say we will never use you again and will not recommend you to any one."
"Shocking, booked taxi for 10 o’clock, didn’t turn up, called office and they said we have you booked in for 11oclock, which clearly we had are booking with us which was 10oclock, then asked another driver to get us which didn’t turn up till 11,15. Safely to say we will never use you again and will not recommend you to any one."
"Excellent service"
"The vehicle could have done with a wash outside otherwise the driver and service was great, the driver knew where he was going and very friendly. I would use you again and recommend you to others. The driver was given a tip for looking after us. "
"Traffic. But this wasn’t an issue because the driver rang up and forewarned. "
"Really nice driver, on time too."
"Lovely driver thank you "
"Excellent service"
"Great driver very nice - tipped on day."
"Absolutely fantastic service "
"Driver was very professional and accomodating."
"Driver was over an hour late, meaning me and friends missed our booking and incurred a charge to the restaurant. I would like a refund"
"Very pleased. Great service which enabled a good night out."
"we changed our taxi from 3.45 to 3pm - the lady said it was confirmed - the driver said the message did not come through and he arrived with us about 4pm - we were outside as the pub had closed and very cold - really spoilt our Christmas party lunch We would not use or recommend this company - it cost a lot of money and awful service "
"we changed our taxi from 3.45 to 3pm - the lady said it was confirmed - the driver said the message did not come through and he arrived with us about 4pm - we were outside as the pub had closed and very cold - really spoilt our Christmas party lunch We would not use or recommend this company - it cost a lot of money and awful service "
"Very good. No issues"
"Happy with the service"
"Excellent service, Gary was brilliant on drop off and pick up. "
"Even though the timing was mixed up they still found us a car to come at the correct time. Which we really appreciated "
"Great service, thank you "
"Excellent service"
"Very satisfied"
"All good"
"All good"
"John was the best! Will ride with this company exclusively in the future & will tell all my work team!"
"great, thanks."
"Excellent, John very polite and punctual. "
"excellent and efficient service "
"Nice driver and fine trip."
"Excellent service"
"Vehicle was booked for a wedding but never turned up. When chased up dispatcher sent two ordinary cars that arrived 40 minutes after the booked time making bridesmaids and bride late for the wedding service and leaving 90 guests waiting in church. Will be asking for a refund and will tell all guests never to use Taxicode."
"Vehicle was booked for a wedding but never turned up. When chased up dispatcher sent two ordinary cars that arrived 40 minutes after the booked time making bridesmaids and bride late for the wedding service and leaving 90 guests waiting in church. Will be asking for a refund and will tell all guests never to use Taxicode."
"Good journey"
"Excellent- will definitely use again Very happy "
"Delayed picking up his last customer."
"Taxi was a little late but after that no issues and lovely vehicle! "
"Excellent "
"The driver was sent from Ross on Wye to Gatwick and back that same day, before doing our journey, so naturally he was 10 minutes late. I also think the price was too high, but I now know that we contributed to pay for him to get back to Ross on Wye in a 3 or 4 hour drive, which we were not happy with. Our driver was brilliant though and couldn't fault him personally. "
"Taxi driver was not on time and indicated that the location I had provided was not valid for him to be able to find the correct location. I would have thought that the taxi driver would have checked if he had a valid destination before setting off as he had my contact details. This meant that by the time I made contact asking him where he was he was already late. His attitude was also lacking."
"Very positive experience"
"We booked a minibus to collect guests for our wedding from the hotel they were staying in. The minibus didn't show up, and when one of our guests phoned to ask where it was, they were told that the driver had exceeded his hours and so couldn't come and pick them up. Eventually alternative taxis were arranged by the company, but our guests were late for the ceremony. This kind of stress is not appreciated on your wedding day! The company should have told us there was going to be an issue and they should have been more proactive in arranging the alternative transport- if our guest hadn't phoned up they would probably still be waiting! Poor service and poor communication."
"Excellent"
"The driver was very friendly and his driving was very good. "
"Great trip. Taxi arrived exactly on time. "
"Fine "
"Great service. Lovely mini bus "
"Driver pleasant. "
"Driver got very aggressive. Would not recommend this driver is used again. Especially for any solo travellers. Scary. "
"Very pleased with the service. Booked online but had to ring to change the time. I thought this may be difficult but the telephone operator was really helpful. The taxi arrived early and the whole experience was stress-free."
"Thanks a good trip."
"Great service - met me on time and in the right place. "
"The driver was very friendly and a smooth driver."
"A little late but no problem nice car and driver, will use them again. Very impressed when they realized I had booked am and not pm and called me"
"Exceptional driver and tip already paid. Thanks!"
"I absolutely cannot fault this taxi firm..Drivers for both journeys were excellent, punctual, lovely clean vehicles. We used this taxi to to take some boys to my Son's birthday party I would highly recommend 👌 Thank you so much "
"Great experience and driver"
"Driver was on time, waited for us with a train delay and got us to our meeting quickly."
"All good thanks."
"Great service!"
"The booking interface is very poor. My taxi also didn’t show up. I would not recommend this service to anyone "
"Excellent service, thank you"
"He was late around 10minutes but everything is OK."
"Hello, could you please process a refund for this journey? The driver called around 7:30AM saying that he is stuck in traffic and will be very late, I asked him to cancel but I still have not received the refund. He told me that he had informed the office about the refund. "
"Late, not the car we ordered, car unsafe - warning lights on the dashboard and driver wasn’t good"
"Late, not the car we ordered, car unsafe - warning lights on the dashboard and driver wasn’t good"
"I thought I ordered a BMW and was expecting a normal car, not a huge van. We were going to a funeral and there were only 3 of us"
"Driver wanted to meet at drop off point at departures which was a bit of a walk from arrivals"
"Driver was late for both journeys but did call and advise "
"Excellent service "
"Diff car to stated. No issue "
"Great journey, thank you"
"No thanks "
"45 minutes late for the first journey. 30 minutes late for the return. "
"The outward journey was great. The return journey not so great. I was spoken to very rudely by whoever answered the call when I was checking where the driver was. I did get quite cross and I apologise for that. Once we got the taxi everything was great. "
"Driver was efficient and kept me up to date on road closures."
"The vehicle was faulty: its windscreen kept misting up on the inside to the point where it was dangerous. The driver indicated that this was an ongoing problem with the manufacturer/dealer. I had to insist we drive with the windows down, even though it was raining hard. That vehicle should not have been on the road. The driver's driving was erratic. He was frequently well over the speed limit and at one point was driving so fast coming off the M4 on to the M25 I had to tell him to slow down; the whole vehicle was tipping. I tipped him at the end of the journey as I always do, but I would not use him again. My fellow passengers agree."
"Driver lost. Driver continually picking up mobile phone to use Sat nav app which against the law."
"Everything excellent"
"Taxi was on time and driver very friendly "
"Thanks for a pleasant drive"
"Driver was very late. He called to say where he was, when I explained that meant we were late for an important event he gave me a lot of attitude and no sense of apology. Just a ‘there’s nothing I can do about it’ reply. I asked whether there was usually compensation of some sort when pre-booked taxis were late and he started shouting and swearing at me for a long time, saying he wasn’t f***ing working for free and threatening to not turn up. I asked him to calm down and said he was misunderstanding me, I wasn’t asking him to work for free, but I was talking about a goodwill gesture. It was so upsetting I had to hand the phone to a friend. When he arrived I said to him in person that I was the one he’d shouted at on the phone, thinking maybe in person things would be better. But he started shouting again, threatening not to take us. He said this a lot, as if it yielded him a power which made him unaccountable for his actions. Then when the last two people were on the bus he took off, not waiting for them to find seats or get their seatbelts on and swung around corners quickly, speeding up and braking quickly. It felt very much like he was making a point with his driving style and at certain points it felt dangerous."
"I was not the passenger so cannot comment"
"Neville was there 20 minutes before booked which was great and a very nice vehicle "
"Very happy with the service"
"Great service, the drivers were on time and very helpful, and even accommodated a last minute change of timings"
"Polite and punctual service. Would recommend. "
"Driver did not check roads before coming to destination, therefore could not actually get to location. We had to then get in cars and go to him in Daglingworth, which was 10mins away. On the confirmation on email, it was stated a 33 seater was coming to pick us up, and it was a huge 60 seater. We were 1hr late to the event. Even though we under stood the frustration of the driver he was rude and not helpful towards us, even though we had helped him out by coming to him. "
"I have used this service many times. Booking online is easy and the service has been reliable and efficient."
"I thought I booked for midnight , so the journey didn’t take place as we missed each other and I lost nearly £60 . "
"I thought I booked for midnight , so the journey didn’t take place as we missed each other and I lost nearly £60 . "
"The driver was polite and friendly. The time flew quickly. I enjoyed a trip. "
"Good service"
"Thanks for the service. All on time and as hoped for. Would book again. "
"Journey to airport perfect. Journey from airport not. Driver took a windy and narrow back road route to motorway which was very uncomfortable for passengers especially those facing backwards, stopped twice for petrol and a toilet break without clear explanation and took wrong turnings off the motorway twice having to go completely round the off roundabouts to get back on. We lost confidence and started to provide directions. Also somewhat erratic with overtaking. Seemed a nice chap but not the most relaxing of rides especially in the dark!"
"Driver came early to booking and when he was informed he was early (45 mins early) he said he had had to drive all the way from Bristol. He did however leave and come back at the correct time. "
"You did not pass the work on to the taxi company Welland Wheels, leading to me being stranded at the airport with no way home. "
"No problems at all "
"On time, clean bus. All good "
"Couldn't fault anything, very good"
"Great journey all round "
"Taxi arrived on time and driver was great"
"Great service "
"Very very bad customer care and the driver company is very bad too. The Taxi driver was late about 2hrs and the journey took more than 3 hrs"
"Very very bad customer care and the driver company is very bad too. The Taxi driver was late about 2hrs and the journey took more than 3 hrs"
"Driving to fast in country lanes !!"
"Delayed picking up another customer "
"excellent service, only issue was the driver didn't have the full address so he was waiting outside the wrong house! "
"Very good experience, there were some issue getting into the airport but that was more my fault than the driver’s!"
"Welland Wheels provided a truly excellent service."
"Good"
"He was a few minutes late."
"Driver gave us wonderful tidbits of info about the countryside as we went along. Lots of fun!"
"Very good service, will use again"
"You did not tell the driver to be there and as such I had to wait over an hour at the airport. When I phoned your “help” line I was basically asked what they expected them to do about it??? "
"Confirmed 10AM pickup (email confirmation from Welland Wheels) but they didn’t turn up. When I called they hadn’t logged the changed time. Said would send cab when driver dropped current fare but wouldn’t say when. We made alternative arrangements at 10.15, called WW to tell them and they immediately went into to refund mode. No apology, mild abuse and inference it was our fault. Overall very unprofessional. "
"I didn't get the original larger vehicle I wanted but they provided us with 2 cars instead in order to fit my group of 5. They even got the original vehicle ready in time for the trip back. Was a bit late on pick-up because of this but I didn't mind because we could all ride together. "
"Thanks for the ride!"
"good"
"Thank you"
"He contacted us to advise he was held up and that return journey was delayed. This actually worked well and we enjoyed an extra 45 minutes at our function. No complaints at all. "
"So simple to use "
"Colin was great. Really friendly and did a great job of keeping me awake until I got home (like I asked!). Highly recommend! "
"Helpful, friendly and lovely Neville looked after us on our trip to Cheltenham. Faultless. Would use again. Thank you! "
"Noticed and corrected my incorrect booking time. Really looked after my dad (passenger) who can be difficult due to mental illness. "
"Driver Tony on journey to cheltenham was great. Over and above. Great guy. Return journey not good. Tony came at 11pm as requested to the Ivy Brasserie but his Mercedes was stuck in 1st gear. We got to Double Tree rather slowly and dropped of my family. Tony could not risk driving on up to sevenhampton with the hills involved so requested another taxi. We sat and waited in car park at double tree hotel for 30mins at least. Replacement taxi came 3 men in back so I was in front with driver, my partner in with the 3 men. He was very stressed and went on a lot about all his bookings being messed up. Not comparable with driver Tony. Anyway we got home which is main thing. "
"Excellent service from start to finish. "
"It was a big minibus, and had I known that in advance could have got more people in."
"Driver was accommodating and came a bit earlier to collect us . Would use again "
"Very good. On time excellent drive."
"A brilliant service from start to finish. Making the booking was simple, and then the level of customer care we had on the day of travel was brilliant. The driver helped us out and gave us some advice on where to go and what to do, and he also picked us up 30mins early at our request. Top service, would 100% use again."
"These guys were brilliant, the lady on the phone was keeping us updated, we wanted picking up earlier than the allotted time and they did it for us."
"Driver out had fuse issues and had to change to open door. Forgot handbrake when lifting seat to access fuses and vehicle rolled a few metres. Return driver was very tired and travelled at 40 to 50 mph on M5….dangerous ! "
"i know drivers were very busy on the day but was a little frustrating to be an hour and a half late when it had been booked for months in advance - they got us there in the end though :-)"
"The driver was an hour and a half late, he was a nice guy but drove very fast and a bit recklessly. No communication about him being late at first, then he had typed in the wrong postcode meaning we we’re an hour and a half late for our event"
"I would please like details of how I can make a complaint and apply for a refund as our driver left us stranded in Cheltenham by not returning my phone calls to give them a pick up location as per the booking or when I tried to find out where they were. This led to us having to pay out another £150 for a taxi and not returning to our location until 4:30am. We did not get the service we were promised and paid for in advance and were nearly left stranded. This has made me reconsider using taxicode ever again."
"I booked a journey to and from Cheltenham races and it was the worst taxi company I have experienced. Despite booking 6 months prior they turned up 1hr 10mins late for the outward journey with the driver stating he got the job an hour prior. Zero communication for the return journey. I called the company and was told the driver was 7 mins away. He turned up 35 mins later. They clearly take too many bookings and cannot fulfil. AVOID!!!"
"The service was shocking. I called three times and emailed to ask to change the pick-up location or cancel the booking. I got no response, please could I get a full refund. Thanks, Jamie"
"worst experience I have ever had with a taxi firm. booked a taxi for Tuesday at 11 and nevil didn't turn up until 12.15 saying he had contacted me to ask if I would taxi share, this was at 10.58 I answered at 11.02 and he said he had already taken the other people so would have to come back for us. we had pre booked this 6 months ago and paid so there was no excuse, he even said he could of got us bit instead as we all knew just wanted more money, had no interest in picking us up. then we had a return journey booked for 6.15 after getting to the spot asked at 6 he then went on to say traffic is bad and didn't turn up until 7. this was during the Cheltenham racing festival so every decent taxi driver knows there is traffic. we also knew this wasn't the real reason as when he told us where he was saying he was 8 minutes away he was actually 20 miles away. he then proceeds to tell my friend on the phone to f**k off and he is happy to cancel the taxi as we said we wasn't happy that he wasn't on time or even let us know he thought he would try his luck getting another drop done for more money. as we then arrived back to our place at 7.45 we could hear people calling asking where there cab was as they were also ment to be at 6.15 with that the taxi driver saying he was nearly there where in fact he was atleast an hour away meaning they wouldn't get picked up close to 9. we also had this company the Thursday. as they picked us up on time at 11, rather than taking us to the racetrack for 11.30 that we get there every year, they detoured 20mins in the wrong direction to pick other people up which they was ment to get at 10 then someone else also on the way to take them to the train station meaning we got to the races at 12.45 1 hour 45 mins for a 25-30 min drive. they then didn't see why both parties where annoyed with them. they on the return journey same again 6.15 pick up, we was walking out the racetrack to meet when he rang at 5.45 saying if your not here on 10 mins were going as we don't want to park up. bearing in mind they pre charged me £250 for this journey and £150 the others which he didn't even pick up. we luckily got there after running through the mud to get to him even though we didn't need too. we also had to use our phone maps as he didn't know where to go. all nevil wants is make as much money as he can and has no customer care. he didn't care that he was letting by the sounds of all the complaints all his customers down. no clue, rude and just pathetic. would never recommend or use. felt sorry for his temp driver who picked us up the Tuesday as was getting alot of stick from clients on the phone that nevil had organised when he had no chance of getting there. he was a decent lad just got thrown into the deep end. poor company, very let down"
"Pick up was set for 1030, arrived at 1100."
"All very good. I was completely happy and will use you again next time I am in Cheltenham"
"Taxi booked for 00:15. I started calling at 00:30 to find out where the taxi was. I left 6 unanswered calls between 00:30 and 00:43. We ordered another taxi from a local company. My first call from the taxi driver was at 00:52 by which point we had already left."
"Taxi booked for 00:15. I started calling at 00:30 to find out where the taxi was. I left 6 unanswered calls betweekn 00:30 and 00:43. We ordered another taxi from a local company. My first call from the taxi driver was at 00:52 by which point we had already left."
"Good service by Taxicode. Didn't let me down. I got confirmation that my taxi would be getting to me at the time I ordered, I was also able to put the taxi back by 15mins which was very helpful. My Dad, who was the passenger, said it was a good journey back too."
"We had ordered a mini bus but the driver had to do two separate journeys as he couldn’t get the mini bus "
"Great, polite, on time, comfortable ride"
"Great, thank you"
"The journey was comfortable"
"Very courteous "
"Our driver was super friendly and the journey was hassle free, would definitely recommend this service! "
"Very efficient and friendly service"
"On time and courteous "
"-"
"Received a call at 14.35 when due to be picked up at 14.30 to be told the driver would be 30 minutes late. Useless given we had booked a table for Christmas dinner at 3pm and it was a 30m journey. Had to cancel (and have not yet been refunded 3 days later). Return journey was however good."
"Amazing Service!"
"Excellent service"
"Good service "
"Excellent prompt service from friendly driver. Already gave a tip."
"Pick up was great, vehicle was great, Driver was great Return was very good "
"Excellent service"
"Cannot fault the service"
"Would have liked a better standard of car"
"Smooth and efficient, many thansks"
"Fantastic service. Would highly recommend and will definitely use again. Thank you. "
"10/10"
"Driver had the wrong phone number: correct international number on reservation but driver had one of the first two zeros missing. Made contact by email. Delayed about 10 mins. Otherwise excellent journey with a careful and helpful driver."
"Excellent service, friendly driver, we were very happy"
"Very good, friendly driver"
"Really pleased."
"Great service, thank you. "
"."
"Thanks to Neville and Richard for such a fine job!!! "
"A V/W van arrived for the pick up I am slightly disabled so I struggled to get up into it , the van wasn't very clean I had to sit in the front .The return journey was perfect, a Mercedes picked us up , both drivers were helpful ."
"I booked a return and the out journey was perfect, but coming back I was just given a dialacab who wouldn't go where I asked to be picked up. It wasn't a big deal but I had to walk an extra 200 yards or so and I rushed (I hate being late) and because of the rush I stumbled on a stile and have a big gash on my leg. It is, of course, my own fault but if the guy who dropped me off had picked me up (as we had discussed) it wouldn't have happened, and dialacab is a very basic taxi firm."
"Driver and service great 😊 "
"Very pleasant driver."
"Friendly and efficient service."
"Great"
"We ordered and paid for (£221) a VIP minibus to take us from Cheltenham to Birmingham and instead we got a very old estate car and 3 of us were crammed in the back for well over an hour. They would have charged us £107 for this taxi so we expect a return of £114 please"
"We ordered and paid for (£221) a VIP minibus to take us from Cheltenham to Birmingham and instead we got a very old estate car and 3 of us were crammed in the back for well over an hour. Tey would have charged us £107 for this taxi so we expect a return of £114 please"
"It was well over priced for the time and distance travelled"
"very professional service"
"The driver was more than 20mins late. Unavailable by telephone, and your H/O were unable to reach them either. I was in the process of cancelling the reservation when he turned up, in a Bentley - with a slow puncture, and proceeded to tell me how stressful his morning had been. The return journey, the collection was on time, but they sent a minibus. I wouldn't recommend, and won't be using again. "
"Driver was speeding and broke a red light. Felt very unsafe."
"Absolute epic fail - appalling - after several online attempts your call centre booked a taxi that 15minutes before pick up we were advised was not feasible. Completely ruined my mother’s 80th birthday. Shocking service. "
"Friendly, efficient, on time, tick VG."
"It turned out that a mistake had been made by the booking office and something came up with my original driver. This resulted in a 20 min delay, but the replacement driver came as quickly as he could from an outer area, and was able to take me to the train station on time without my missing the train home. "
"She was very prompt and was able to find the destination quickly. "
"Driver was really nice and chatty"
"It was booked for 8 people, I phoned and confirmed 8 people, but driver only got booking for one person and turned up with a 7 seater. Not drivers fault but this booking should have been corrected!"
"Something went wrong - it was my wedding day & I’d booked the taxi for myself, husband and baby (requesting a car seat). I called after making the booking to say the journey was the wrong way around, and checking the car seat. The guy said that was ok but txt to remind on the day, I did… then they turned up at the wrong place still. We didn’t get the message til afterwards (no pockets in a wedding dress!). Bit of a disaster. "
"My lovely driver was given the wrong surname and destination but we sorted it out. I gave him a tip. "
"Na"
"Polite driver, good driving. On time. "
"The taxi was late , but that was due to the allocated driver calling in sick , was informed and advised another driver was on route . As I had booked taxi early in the end only 5 mins late which was fine . Driver was pleasant and chatty and had good local area knowledge of the roads . Overall happy Thank you "
"All good"
"Arrived on time. Nice bloke with good sense of humour. Would have been 5 stars but we phoned to ask for taxi back a bit earlier as had finished our meal. Guy said ok I'll tell driver but we were left waiting for half an hour. No biggie though in the end. "
"Great service"
"Journey did not take place due to train delays and missed Eurostar connection "
"All good and was able to ring and adjust the pick up time with no problem. "
"Driver got stuck in traffic-not a big problem but then took us to the wrong destination and by the time we realised we were 10 miles in the wrong direction. I think it turned out to be an error with the sat nav. Not a big deal though, they were very flexible in pushing our collection time out a bit to compensate and were there on time for the pick up. We were happy."
"Communication was excellent - confirmation of booking, a phone call the evening before and a text to say on route as well as on arrival. Our taxi driver was lovely, helpful and the taxi was a fab clean Mercedes 😊 - we couldn’t have asked for more. I would certainly use again and recommend on this experience. "
"Driver was fantastic, arrived early and picked us up and made sure we were comfortable. "
"OK"
"Good natured driver, competent."
"Lovely driver, arrived on time. Would recommend and use again."
"The mini bus was amazing, the driver was friendly and arrived on time and we got there safely. Would definitely recommend and use again."
"Sadly we never took the journey, the taxi was late and I needed to get home to my baby. It was really stressful. Thankfully we were given a full refund but the contact person wasn’t the most friendly or approachable. Pretty disappointed but to the credit of the company they promptly gave us a full refund, it was just VERY lucky we could find an alternative taxi to take us the 30 minute journey home. "
"Sadly we never took the journey, the taxi was late and I needed to get home to my baby. It was really stressful. Thankfully we were given a full refund but the contact person wasn’t the most friendly or approachable. Pretty disappointed but to the credit of the company they promptly gave us a full refund, it was just VERY lucky we could find an alternative taxi to take us the 30 minute journey home. "
"Timely, polite and knowledgeable about the route"
"Really good and on time both ways.Very friendly driver. "
"It wasn't the vehicle booked, it was much bigger "
"Clean comfortable cars, friendly drivers who turned up exactly on time and who knew where they were going and how to get there. Pretty much all I want from a taxi service."
"Great"
"Absolutely first class. We were all very impressed with both the driver, and cleanliness of the taxi itself. Would recommend 100%. "
"Super efficient and easy to book, and driver was perfectly on time and very friendly"
"Great driver, really friendly and reliable"
"The driver was very helpful in transporting our children to the airport - reminding them to take their passports etc! I will definitely use this service again."
"Driver was a bit late but called to let us know in advance which was appreciated. "
"I did cancel service but received no confirmation and was charged. No taxi turned up. Had to arrange alternative transport"
"Very good service."
"Driver was early, had to wait a few minutes for all 7 of us to be ready, very patient."
"We had all been with friends and were full of the highs of having had a lovely day. He was very patient and they were very accommodating by letting us change the time. Would use again."
"Booking on line was straightforward and quickly confirmed. The driver arrived exactly on time and the journey was comfortable and easy. Thank you for a trouble free booking."
"Booking on line was straightforward and quickly confirmed. The driver arrived exactly on time and the journey was comfortable and easy. Thank you for a trouble free booking."
"£68 for a 6-mile each way journey was shocking. Especially when the return leg was late arriving. "
"Flexible service provided and very friendly driver."
"Excellent service and I would use again Gave tip on the evening "
"The website did not change my time of pickup so I had to cancel the trip. I needed pickup at 9h and I saw that the time noted was 10.25. This was wrong. I think it is wrong to keep the payment for a cancelled trip. I was sure the time was right but your website did not record the correct time i put in."
"Really good service"
"Brand new Ford mini bus - very efficient. Great driver. "
"Very satisfied. Will use this service again."
"Tipped the driver already"
"Easy start to finish."
"Good"
"yes"
"Driver incredibly rude, made us feel very uncomfortable. We were being driven to our wedding venues and her driving made the bride feel travel sick. Driver insisted picking us up early to start, we said that’s fine but we want to leave when we asked as we were waiting for everyone to arrive. Once driver dropped us at first venue, she complained at us that she was now ‘“late for the school run” - this is not appropriate, we still left earlier than we had booked but she still insisted on making us feel uncomfortable. As she was now “late for the school run” she said this is would mean she’d be late picking us up, then making us late for our dinner reservation. She also gave us attitude when we asked to open the boot to pop in our luggage. Incredibly poor service and put a bad mood to the start of our wedding day."
"Great service. Will use again"
"Very efficient!"
"The vehicle provided was not , in my opinion , an executive car, as stated. I travelled in the back of what was essentially a bus/ MPV type vehicle. Very uncomfortable ride in the rear and essentially left me wondering why I didn’t opt for the standard vehicle at £25 less. "
"The vehicle provided was not , in my opinion , an executive car, as stated. I travelled in the back of what was essentially a bus/ MPV type vehicle. Very uncomfortable ride in the rear and essentially left me wondering why I didn’t opt for the standard vehicle at £25 less. "
"good journey"
"."
"Mike was great. We had a pregnant friend with us and he went out of his way to pick her up from another town when she dropped out of our hike early."
"Lovely company and safe driver! On time! "
"I was very happy with the service I was provided with, especially considering it was in the middle of the night. I find it always makes a big difference having a friendly driver to talk to, and my driver was very amiable. Thank you to him and to you."
"Great!"
"No comment"
"No comment "
"There was nothing wrong with the vehicle - ended up being VW transporter... suited us just fine having all the extra space!"
"Delayed in traffic"
"I dont know, i call and they say my taxi will be delta, they shot be 10 pm and they come 10:25"
"Nevil was excellent "
"Very friendly and professional driver"
"Really happy with the service, incredibly easy and would use again. Driver was extremely polite."
"Thank you "
"Very easy to book, local driver, on time, friendly and comfortable journey."
"Struggled to find location but rang to let me know and we directed her there. Great service and I would 100% book again based on ease and customer service!"
"Driver did not know how to do a meet and greet. Arrived 35 minutes late. Asked that I instead meet them in the airport carpark. Was reasonably polite but definitely not the service I paid for. "
"Journey was cancelled at last moment. Cab arrived on time. Driver very helpful. Vehicle higher standard than ordered. Would use Welland Cabs again."
"As stated above. All fine but 20 plus minutes late"
"Mistake made and fixed, really appreciate it "
"Thnaks for arriving on time, the car was plenty big enough."
"Everything we needed. Car was bigger than ordered as well. Thanks"
"Very good service - thanks."
"Fantastic service thank you"
"Very friendly driver who got us home promptly "
"Superb customer service. Driver was super friendly and provided top notch service. The car was clean. I would def book again! Amazing service. "
"First class service - unable to fault in any way!"
"The delay was a little annoying but the driver contacted me to keep me updated so it wasn't too bad, and traffic was quiet so I reached my destination reasonably quickly. The overall 1* rating s because of the cost. I am not familiar with Cheltenham so did not question the price charged. I was astonished when taking a cab back to the station for which I paid cash, to discover that the usual fare was only £11! I therefore have no need for any vouchers as I will not be using the service again."
"5*"
"Thank you."
"Great service, friendly driver "
"I got an email from taxicode telling me that my booking had been cancelled. As I was in the middle of nowhere, I then spent 30 mins trying to find another taxi. Whilst I was doing this, I got a text from our driver telling me he was going to be 40 mins late because of delays at Heathrow. And that the job definitely hadn’t been cancelled. So I was very disappointed with taxicode but satisfied with the driver as it wasn’t his fault he was delayed. "
"Really helpful and kind driver - thank you "
"The driver was unable to find my house but it was sorted out very quickly and the driver was friendly and polite. I arrived at my destination with plenty of time and would definitely use TAXICODE again"
"Lovely driver and great service"
"Absolute gentleman. Communication superb, timing superb, journey was excellent. Brilliant!"
"Never arrived still waiting for refund"
"Shocking, booked taxi for 10 o’clock, didn’t turn up, called office and they said we have you booked in for 11oclock, which clearly we had are booking with us which was 10oclock, then asked another driver to get us which didn’t turn up till 11,15. Safely to say we will never use you again and will not recommend you to any one."
"Shocking, booked taxi for 10 o’clock, didn’t turn up, called office and they said we have you booked in for 11oclock, which clearly we had are booking with us which was 10oclock, then asked another driver to get us which didn’t turn up till 11,15. Safely to say we will never use you again and will not recommend you to any one."
"Excellent service"
"The vehicle could have done with a wash outside otherwise the driver and service was great, the driver knew where he was going and very friendly. I would use you again and recommend you to others. The driver was given a tip for looking after us. "
"Traffic. But this wasn’t an issue because the driver rang up and forewarned. "
"Really nice driver, on time too."
"Lovely driver thank you "
"Excellent service"
"Great driver very nice - tipped on day."
"Absolutely fantastic service "
"Driver was very professional and accomodating."
"Driver was over an hour late, meaning me and friends missed our booking and incurred a charge to the restaurant. I would like a refund"
"Very pleased. Great service which enabled a good night out."
"we changed our taxi from 3.45 to 3pm - the lady said it was confirmed - the driver said the message did not come through and he arrived with us about 4pm - we were outside as the pub had closed and very cold - really spoilt our Christmas party lunch We would not use or recommend this company - it cost a lot of money and awful service "
"we changed our taxi from 3.45 to 3pm - the lady said it was confirmed - the driver said the message did not come through and he arrived with us about 4pm - we were outside as the pub had closed and very cold - really spoilt our Christmas party lunch We would not use or recommend this company - it cost a lot of money and awful service "
"Very good. No issues"
"Happy with the service"
"Excellent service, Gary was brilliant on drop off and pick up. "
"Even though the timing was mixed up they still found us a car to come at the correct time. Which we really appreciated "
"Great service, thank you "
"Excellent service"
"Very satisfied"
"All good"
"All good"
"John was the best! Will ride with this company exclusively in the future & will tell all my work team!"
"great, thanks."
"Excellent, John very polite and punctual. "
"excellent and efficient service "
"Nice driver and fine trip."
"Excellent service"
"Vehicle was booked for a wedding but never turned up. When chased up dispatcher sent two ordinary cars that arrived 40 minutes after the booked time making bridesmaids and bride late for the wedding service and leaving 90 guests waiting in church. Will be asking for a refund and will tell all guests never to use Taxicode."
"Vehicle was booked for a wedding but never turned up. When chased up dispatcher sent two ordinary cars that arrived 40 minutes after the booked time making bridesmaids and bride late for the wedding service and leaving 90 guests waiting in church. Will be asking for a refund and will tell all guests never to use Taxicode."
"Good journey"
"Excellent- will definitely use again Very happy "
"Delayed picking up his last customer."
"Taxi was a little late but after that no issues and lovely vehicle! "
"Excellent "
"The driver was sent from Ross on Wye to Gatwick and back that same day, before doing our journey, so naturally he was 10 minutes late. I also think the price was too high, but I now know that we contributed to pay for him to get back to Ross on Wye in a 3 or 4 hour drive, which we were not happy with. Our driver was brilliant though and couldn't fault him personally. "
"Taxi driver was not on time and indicated that the location I had provided was not valid for him to be able to find the correct location. I would have thought that the taxi driver would have checked if he had a valid destination before setting off as he had my contact details. This meant that by the time I made contact asking him where he was he was already late. His attitude was also lacking."
"Very positive experience"
"We booked a minibus to collect guests for our wedding from the hotel they were staying in. The minibus didn't show up, and when one of our guests phoned to ask where it was, they were told that the driver had exceeded his hours and so couldn't come and pick them up. Eventually alternative taxis were arranged by the company, but our guests were late for the ceremony. This kind of stress is not appreciated on your wedding day! The company should have told us there was going to be an issue and they should have been more proactive in arranging the alternative transport- if our guest hadn't phoned up they would probably still be waiting! Poor service and poor communication."
"Excellent"
"The driver was very friendly and his driving was very good. "
"Great trip. Taxi arrived exactly on time. "
"Fine "
"Great service. Lovely mini bus "
"Driver pleasant. "
"Driver got very aggressive. Would not recommend this driver is used again. Especially for any solo travellers. Scary. "
"Very pleased with the service. Booked online but had to ring to change the time. I thought this may be difficult but the telephone operator was really helpful. The taxi arrived early and the whole experience was stress-free."
"Thanks a good trip."
"Great service - met me on time and in the right place. "
"The driver was very friendly and a smooth driver."
"A little late but no problem nice car and driver, will use them again. Very impressed when they realized I had booked am and not pm and called me"
"Exceptional driver and tip already paid. Thanks!"
"I absolutely cannot fault this taxi firm..Drivers for both journeys were excellent, punctual, lovely clean vehicles. We used this taxi to to take some boys to my Son's birthday party I would highly recommend 👌 Thank you so much "
"Great experience and driver"
"Driver was on time, waited for us with a train delay and got us to our meeting quickly."
"All good thanks."
"Great service!"
"The booking interface is very poor. My taxi also didn’t show up. I would not recommend this service to anyone "
"Excellent service, thank you"
"He was late around 10minutes but everything is OK."
"Hello, could you please process a refund for this journey? The driver called around 7:30AM saying that he is stuck in traffic and will be very late, I asked him to cancel but I still have not received the refund. He told me that he had informed the office about the refund. "
"Late, not the car we ordered, car unsafe - warning lights on the dashboard and driver wasn’t good"
"Late, not the car we ordered, car unsafe - warning lights on the dashboard and driver wasn’t good"
"I thought I ordered a BMW and was expecting a normal car, not a huge van. We were going to a funeral and there were only 3 of us"
"Driver wanted to meet at drop off point at departures which was a bit of a walk from arrivals"
"Driver was late for both journeys but did call and advise "
"Excellent service "
"Diff car to stated. No issue "
"Great journey, thank you"
"No thanks "
"45 minutes late for the first journey. 30 minutes late for the return. "
"The outward journey was great. The return journey not so great. I was spoken to very rudely by whoever answered the call when I was checking where the driver was. I did get quite cross and I apologise for that. Once we got the taxi everything was great. "
"Driver was efficient and kept me up to date on road closures."
"The vehicle was faulty: its windscreen kept misting up on the inside to the point where it was dangerous. The driver indicated that this was an ongoing problem with the manufacturer/dealer. I had to insist we drive with the windows down, even though it was raining hard. That vehicle should not have been on the road. The driver's driving was erratic. He was frequently well over the speed limit and at one point was driving so fast coming off the M4 on to the M25 I had to tell him to slow down; the whole vehicle was tipping. I tipped him at the end of the journey as I always do, but I would not use him again. My fellow passengers agree."
"Driver lost. Driver continually picking up mobile phone to use Sat nav app which against the law."
"Everything excellent"
"Taxi was on time and driver very friendly "
"Thanks for a pleasant drive"
"Driver was very late. He called to say where he was, when I explained that meant we were late for an important event he gave me a lot of attitude and no sense of apology. Just a ‘there’s nothing I can do about it’ reply. I asked whether there was usually compensation of some sort when pre-booked taxis were late and he started shouting and swearing at me for a long time, saying he wasn’t f***ing working for free and threatening to not turn up. I asked him to calm down and said he was misunderstanding me, I wasn’t asking him to work for free, but I was talking about a goodwill gesture. It was so upsetting I had to hand the phone to a friend. When he arrived I said to him in person that I was the one he’d shouted at on the phone, thinking maybe in person things would be better. But he started shouting again, threatening not to take us. He said this a lot, as if it yielded him a power which made him unaccountable for his actions. Then when the last two people were on the bus he took off, not waiting for them to find seats or get their seatbelts on and swung around corners quickly, speeding up and braking quickly. It felt very much like he was making a point with his driving style and at certain points it felt dangerous."
"I was not the passenger so cannot comment"
"Neville was there 20 minutes before booked which was great and a very nice vehicle "
"Very happy with the service"
"Great service, the drivers were on time and very helpful, and even accommodated a last minute change of timings"
"Polite and punctual service. Would recommend. "
"Driver did not check roads before coming to destination, therefore could not actually get to location. We had to then get in cars and go to him in Daglingworth, which was 10mins away. On the confirmation on email, it was stated a 33 seater was coming to pick us up, and it was a huge 60 seater. We were 1hr late to the event. Even though we under stood the frustration of the driver he was rude and not helpful towards us, even though we had helped him out by coming to him. "
"I have used this service many times. Booking online is easy and the service has been reliable and efficient."
"I thought I booked for midnight , so the journey didn’t take place as we missed each other and I lost nearly £60 . "
"I thought I booked for midnight , so the journey didn’t take place as we missed each other and I lost nearly £60 . "
"The driver was polite and friendly. The time flew quickly. I enjoyed a trip. "
"Good service"
"Thanks for the service. All on time and as hoped for. Would book again. "
"Journey to airport perfect. Journey from airport not. Driver took a windy and narrow back road route to motorway which was very uncomfortable for passengers especially those facing backwards, stopped twice for petrol and a toilet break without clear explanation and took wrong turnings off the motorway twice having to go completely round the off roundabouts to get back on. We lost confidence and started to provide directions. Also somewhat erratic with overtaking. Seemed a nice chap but not the most relaxing of rides especially in the dark!"
"Driver came early to booking and when he was informed he was early (45 mins early) he said he had had to drive all the way from Bristol. He did however leave and come back at the correct time. "
"You did not pass the work on to the taxi company Welland Wheels, leading to me being stranded at the airport with no way home. "
"No problems at all "
"On time, clean bus. All good "
"Couldn't fault anything, very good"
"Great journey all round "
"Taxi arrived on time and driver was great"
"Great service "
"Very very bad customer care and the driver company is very bad too. The Taxi driver was late about 2hrs and the journey took more than 3 hrs"
"Very very bad customer care and the driver company is very bad too. The Taxi driver was late about 2hrs and the journey took more than 3 hrs"
"Driving to fast in country lanes !!"
"Delayed picking up another customer "
"excellent service, only issue was the driver didn't have the full address so he was waiting outside the wrong house! "
"Very good experience, there were some issue getting into the airport but that was more my fault than the driver’s!"
"Welland Wheels provided a truly excellent service."
"Good"
"He was a few minutes late."
"Driver gave us wonderful tidbits of info about the countryside as we went along. Lots of fun!"
"Very good service, will use again"
"You did not tell the driver to be there and as such I had to wait over an hour at the airport. When I phoned your “help” line I was basically asked what they expected them to do about it??? "
"Confirmed 10AM pickup (email confirmation from Welland Wheels) but they didn’t turn up. When I called they hadn’t logged the changed time. Said would send cab when driver dropped current fare but wouldn’t say when. We made alternative arrangements at 10.15, called WW to tell them and they immediately went into to refund mode. No apology, mild abuse and inference it was our fault. Overall very unprofessional. "
"I didn't get the original larger vehicle I wanted but they provided us with 2 cars instead in order to fit my group of 5. They even got the original vehicle ready in time for the trip back. Was a bit late on pick-up because of this but I didn't mind because we could all ride together. "
"Thanks for the ride!"
"good"
"Thank you"
"He contacted us to advise he was held up and that return journey was delayed. This actually worked well and we enjoyed an extra 45 minutes at our function. No complaints at all. "
"So simple to use "
"Colin was great. Really friendly and did a great job of keeping me awake until I got home (like I asked!). Highly recommend! "
"Helpful, friendly and lovely Neville looked after us on our trip to Cheltenham. Faultless. Would use again. Thank you! "
"Noticed and corrected my incorrect booking time. Really looked after my dad (passenger) who can be difficult due to mental illness. "
"Driver Tony on journey to cheltenham was great. Over and above. Great guy. Return journey not good. Tony came at 11pm as requested to the Ivy Brasserie but his Mercedes was stuck in 1st gear. We got to Double Tree rather slowly and dropped of my family. Tony could not risk driving on up to sevenhampton with the hills involved so requested another taxi. We sat and waited in car park at double tree hotel for 30mins at least. Replacement taxi came 3 men in back so I was in front with driver, my partner in with the 3 men. He was very stressed and went on a lot about all his bookings being messed up. Not comparable with driver Tony. Anyway we got home which is main thing. "
"Excellent service from start to finish. "
"It was a big minibus, and had I known that in advance could have got more people in."
"Driver was accommodating and came a bit earlier to collect us . Would use again "
"Very good. On time excellent drive."
"A brilliant service from start to finish. Making the booking was simple, and then the level of customer care we had on the day of travel was brilliant. The driver helped us out and gave us some advice on where to go and what to do, and he also picked us up 30mins early at our request. Top service, would 100% use again."
"These guys were brilliant, the lady on the phone was keeping us updated, we wanted picking up earlier than the allotted time and they did it for us."
"Driver out had fuse issues and had to change to open door. Forgot handbrake when lifting seat to access fuses and vehicle rolled a few metres. Return driver was very tired and travelled at 40 to 50 mph on M5….dangerous ! "
"i know drivers were very busy on the day but was a little frustrating to be an hour and a half late when it had been booked for months in advance - they got us there in the end though :-)"
"The driver was an hour and a half late, he was a nice guy but drove very fast and a bit recklessly. No communication about him being late at first, then he had typed in the wrong postcode meaning we we’re an hour and a half late for our event"
"I would please like details of how I can make a complaint and apply for a refund as our driver left us stranded in Cheltenham by not returning my phone calls to give them a pick up location as per the booking or when I tried to find out where they were. This led to us having to pay out another £150 for a taxi and not returning to our location until 4:30am. We did not get the service we were promised and paid for in advance and were nearly left stranded. This has made me reconsider using taxicode ever again."
"I booked a journey to and from Cheltenham races and it was the worst taxi company I have experienced. Despite booking 6 months prior they turned up 1hr 10mins late for the outward journey with the driver stating he got the job an hour prior. Zero communication for the return journey. I called the company and was told the driver was 7 mins away. He turned up 35 mins later. They clearly take too many bookings and cannot fulfil. AVOID!!!"
"The service was shocking. I called three times and emailed to ask to change the pick-up location or cancel the booking. I got no response, please could I get a full refund. Thanks, Jamie"
"worst experience I have ever had with a taxi firm. booked a taxi for Tuesday at 11 and nevil didn't turn up until 12.15 saying he had contacted me to ask if I would taxi share, this was at 10.58 I answered at 11.02 and he said he had already taken the other people so would have to come back for us. we had pre booked this 6 months ago and paid so there was no excuse, he even said he could of got us bit instead as we all knew just wanted more money, had no interest in picking us up. then we had a return journey booked for 6.15 after getting to the spot asked at 6 he then went on to say traffic is bad and didn't turn up until 7. this was during the Cheltenham racing festival so every decent taxi driver knows there is traffic. we also knew this wasn't the real reason as when he told us where he was saying he was 8 minutes away he was actually 20 miles away. he then proceeds to tell my friend on the phone to f**k off and he is happy to cancel the taxi as we said we wasn't happy that he wasn't on time or even let us know he thought he would try his luck getting another drop done for more money. as we then arrived back to our place at 7.45 we could hear people calling asking where there cab was as they were also ment to be at 6.15 with that the taxi driver saying he was nearly there where in fact he was atleast an hour away meaning they wouldn't get picked up close to 9. we also had this company the Thursday. as they picked us up on time at 11, rather than taking us to the racetrack for 11.30 that we get there every year, they detoured 20mins in the wrong direction to pick other people up which they was ment to get at 10 then someone else also on the way to take them to the train station meaning we got to the races at 12.45 1 hour 45 mins for a 25-30 min drive. they then didn't see why both parties where annoyed with them. they on the return journey same again 6.15 pick up, we was walking out the racetrack to meet when he rang at 5.45 saying if your not here on 10 mins were going as we don't want to park up. bearing in mind they pre charged me £250 for this journey and £150 the others which he didn't even pick up. we luckily got there after running through the mud to get to him even though we didn't need too. we also had to use our phone maps as he didn't know where to go. all nevil wants is make as much money as he can and has no customer care. he didn't care that he was letting by the sounds of all the complaints all his customers down. no clue, rude and just pathetic. would never recommend or use. felt sorry for his temp driver who picked us up the Tuesday as was getting alot of stick from clients on the phone that nevil had organised when he had no chance of getting there. he was a decent lad just got thrown into the deep end. poor company, very let down"
"Pick up was set for 1030, arrived at 1100."
"All very good. I was completely happy and will use you again next time I am in Cheltenham"
"Taxi booked for 00:15. I started calling at 00:30 to find out where the taxi was. I left 6 unanswered calls between 00:30 and 00:43. We ordered another taxi from a local company. My first call from the taxi driver was at 00:52 by which point we had already left."
"Taxi booked for 00:15. I started calling at 00:30 to find out where the taxi was. I left 6 unanswered calls betweekn 00:30 and 00:43. We ordered another taxi from a local company. My first call from the taxi driver was at 00:52 by which point we had already left."
"Good service by Taxicode. Didn't let me down. I got confirmation that my taxi would be getting to me at the time I ordered, I was also able to put the taxi back by 15mins which was very helpful. My Dad, who was the passenger, said it was a good journey back too."
"We had ordered a mini bus but the driver had to do two separate journeys as he couldn’t get the mini bus "
"Great, polite, on time, comfortable ride"
"Great, thank you"
"The journey was comfortable"
"Very courteous "
"Our driver was super friendly and the journey was hassle free, would definitely recommend this service! "
"Very efficient and friendly service"
"On time and courteous "
"-"
"Received a call at 14.35 when due to be picked up at 14.30 to be told the driver would be 30 minutes late. Useless given we had booked a table for Christmas dinner at 3pm and it was a 30m journey. Had to cancel (and have not yet been refunded 3 days later). Return journey was however good."
"Amazing Service!"
"Excellent service"
"Good service "
"Excellent prompt service from friendly driver. Already gave a tip."
"Pick up was great, vehicle was great, Driver was great Return was very good "
"Excellent service"
"Cannot fault the service"
"Would have liked a better standard of car"
"Smooth and efficient, many thansks"
"Fantastic service. Would highly recommend and will definitely use again. Thank you. "
"10/10"
"Driver had the wrong phone number: correct international number on reservation but driver had one of the first two zeros missing. Made contact by email. Delayed about 10 mins. Otherwise excellent journey with a careful and helpful driver."
"Excellent service, friendly driver, we were very happy"
"Very good, friendly driver"
"Really pleased."
"Great service, thank you. "
"."
"Thanks to Neville and Richard for such a fine job!!! "
"A V/W van arrived for the pick up I am slightly disabled so I struggled to get up into it , the van wasn't very clean I had to sit in the front .The return journey was perfect, a Mercedes picked us up , both drivers were helpful ."
"I booked a return and the out journey was perfect, but coming back I was just given a dialacab who wouldn't go where I asked to be picked up. It wasn't a big deal but I had to walk an extra 200 yards or so and I rushed (I hate being late) and because of the rush I stumbled on a stile and have a big gash on my leg. It is, of course, my own fault but if the guy who dropped me off had picked me up (as we had discussed) it wouldn't have happened, and dialacab is a very basic taxi firm."
"Driver and service great 😊 "
"Very pleasant driver."
"Friendly and efficient service."
"Great"
"We ordered and paid for (£221) a VIP minibus to take us from Cheltenham to Birmingham and instead we got a very old estate car and 3 of us were crammed in the back for well over an hour. They would have charged us £107 for this taxi so we expect a return of £114 please"
"We ordered and paid for (£221) a VIP minibus to take us from Cheltenham to Birmingham and instead we got a very old estate car and 3 of us were crammed in the back for well over an hour. Tey would have charged us £107 for this taxi so we expect a return of £114 please"
"It was well over priced for the time and distance travelled"
"very professional service"
"The driver was more than 20mins late. Unavailable by telephone, and your H/O were unable to reach them either. I was in the process of cancelling the reservation when he turned up, in a Bentley - with a slow puncture, and proceeded to tell me how stressful his morning had been. The return journey, the collection was on time, but they sent a minibus. I wouldn't recommend, and won't be using again. "
"Driver was speeding and broke a red light. Felt very unsafe."
"Absolute epic fail - appalling - after several online attempts your call centre booked a taxi that 15minutes before pick up we were advised was not feasible. Completely ruined my mother’s 80th birthday. Shocking service. "
"Friendly, efficient, on time, tick VG."
"It turned out that a mistake had been made by the booking office and something came up with my original driver. This resulted in a 20 min delay, but the replacement driver came as quickly as he could from an outer area, and was able to take me to the train station on time without my missing the train home. "
"She was very prompt and was able to find the destination quickly. "
"Driver was really nice and chatty"
"It was booked for 8 people, I phoned and confirmed 8 people, but driver only got booking for one person and turned up with a 7 seater. Not drivers fault but this booking should have been corrected!"
"Something went wrong - it was my wedding day & I’d booked the taxi for myself, husband and baby (requesting a car seat). I called after making the booking to say the journey was the wrong way around, and checking the car seat. The guy said that was ok but txt to remind on the day, I did… then they turned up at the wrong place still. We didn’t get the message til afterwards (no pockets in a wedding dress!). Bit of a disaster. "
"My lovely driver was given the wrong surname and destination but we sorted it out. I gave him a tip. "
"Na"
"Polite driver, good driving. On time. "
"The taxi was late , but that was due to the allocated driver calling in sick , was informed and advised another driver was on route . As I had booked taxi early in the end only 5 mins late which was fine . Driver was pleasant and chatty and had good local area knowledge of the roads . Overall happy Thank you "
"All good"
"Arrived on time. Nice bloke with good sense of humour. Would have been 5 stars but we phoned to ask for taxi back a bit earlier as had finished our meal. Guy said ok I'll tell driver but we were left waiting for half an hour. No biggie though in the end. "
"Great service"
"Journey did not take place due to train delays and missed Eurostar connection "
"All good and was able to ring and adjust the pick up time with no problem. "
"Driver got stuck in traffic-not a big problem but then took us to the wrong destination and by the time we realised we were 10 miles in the wrong direction. I think it turned out to be an error with the sat nav. Not a big deal though, they were very flexible in pushing our collection time out a bit to compensate and were there on time for the pick up. We were happy."
"Communication was excellent - confirmation of booking, a phone call the evening before and a text to say on route as well as on arrival. Our taxi driver was lovely, helpful and the taxi was a fab clean Mercedes 😊 - we couldn’t have asked for more. I would certainly use again and recommend on this experience. "
"Driver was fantastic, arrived early and picked us up and made sure we were comfortable. "
"OK"
"Good natured driver, competent."
"Lovely driver, arrived on time. Would recommend and use again."
"The mini bus was amazing, the driver was friendly and arrived on time and we got there safely. Would definitely recommend and use again."
"Sadly we never took the journey, the taxi was late and I needed to get home to my baby. It was really stressful. Thankfully we were given a full refund but the contact person wasn’t the most friendly or approachable. Pretty disappointed but to the credit of the company they promptly gave us a full refund, it was just VERY lucky we could find an alternative taxi to take us the 30 minute journey home. "
"Sadly we never took the journey, the taxi was late and I needed to get home to my baby. It was really stressful. Thankfully we were given a full refund but the contact person wasn’t the most friendly or approachable. Pretty disappointed but to the credit of the company they promptly gave us a full refund, it was just VERY lucky we could find an alternative taxi to take us the 30 minute journey home. "
"Timely, polite and knowledgeable about the route"
"Really good and on time both ways.Very friendly driver. "
"It wasn't the vehicle booked, it was much bigger "
"Clean comfortable cars, friendly drivers who turned up exactly on time and who knew where they were going and how to get there. Pretty much all I want from a taxi service."
"Great"
"Absolutely first class. We were all very impressed with both the driver, and cleanliness of the taxi itself. Would recommend 100%. "
"Super efficient and easy to book, and driver was perfectly on time and very friendly"
"Great driver, really friendly and reliable"
"The driver was very helpful in transporting our children to the airport - reminding them to take their passports etc! I will definitely use this service again."
"Driver was a bit late but called to let us know in advance which was appreciated. "
"I did cancel service but received no confirmation and was charged. No taxi turned up. Had to arrange alternative transport"
"Very good service."
"Driver was early, had to wait a few minutes for all 7 of us to be ready, very patient."
"We had all been with friends and were full of the highs of having had a lovely day. He was very patient and they were very accommodating by letting us change the time. Would use again."
"Booking on line was straightforward and quickly confirmed. The driver arrived exactly on time and the journey was comfortable and easy. Thank you for a trouble free booking."
"Booking on line was straightforward and quickly confirmed. The driver arrived exactly on time and the journey was comfortable and easy. Thank you for a trouble free booking."
"£68 for a 6-mile each way journey was shocking. Especially when the return leg was late arriving. "
"Flexible service provided and very friendly driver."
"Excellent service and I would use again Gave tip on the evening "
"The website did not change my time of pickup so I had to cancel the trip. I needed pickup at 9h and I saw that the time noted was 10.25. This was wrong. I think it is wrong to keep the payment for a cancelled trip. I was sure the time was right but your website did not record the correct time i put in."
"Really good service"
"Brand new Ford mini bus - very efficient. Great driver. "
"Very satisfied. Will use this service again."
"Tipped the driver already"
"Easy start to finish."
"Good"
"yes"
"Driver incredibly rude, made us feel very uncomfortable. We were being driven to our wedding venues and her driving made the bride feel travel sick. Driver insisted picking us up early to start, we said that’s fine but we want to leave when we asked as we were waiting for everyone to arrive. Once driver dropped us at first venue, she complained at us that she was now ‘“late for the school run” - this is not appropriate, we still left earlier than we had booked but she still insisted on making us feel uncomfortable. As she was now “late for the school run” she said this is would mean she’d be late picking us up, then making us late for our dinner reservation. She also gave us attitude when we asked to open the boot to pop in our luggage. Incredibly poor service and put a bad mood to the start of our wedding day."
"Great service. Will use again"
"Very efficient!"
"The vehicle provided was not , in my opinion , an executive car, as stated. I travelled in the back of what was essentially a bus/ MPV type vehicle. Very uncomfortable ride in the rear and essentially left me wondering why I didn’t opt for the standard vehicle at £25 less. "
"The vehicle provided was not , in my opinion , an executive car, as stated. I travelled in the back of what was essentially a bus/ MPV type vehicle. Very uncomfortable ride in the rear and essentially left me wondering why I didn’t opt for the standard vehicle at £25 less. "
"good journey"
"."
"Mike was great. We had a pregnant friend with us and he went out of his way to pick her up from another town when she dropped out of our hike early."
"Lovely company and safe driver! On time! "
"I was very happy with the service I was provided with, especially considering it was in the middle of the night. I find it always makes a big difference having a friendly driver to talk to, and my driver was very amiable. Thank you to him and to you."
"Great!"
"No comment"
"No comment "
"There was nothing wrong with the vehicle - ended up being VW transporter... suited us just fine having all the extra space!"
"Delayed in traffic"
"I dont know, i call and they say my taxi will be delta, they shot be 10 pm and they come 10:25"
"Nevil was excellent "
"Very friendly and professional driver"
"Really happy with the service, incredibly easy and would use again. Driver was extremely polite."
"Thank you "
"Very easy to book, local driver, on time, friendly and comfortable journey."
"Struggled to find location but rang to let me know and we directed her there. Great service and I would 100% book again based on ease and customer service!"
"Driver did not know how to do a meet and greet. Arrived 35 minutes late. Asked that I instead meet them in the airport carpark. Was reasonably polite but definitely not the service I paid for. "
"Journey was cancelled at last moment. Cab arrived on time. Driver very helpful. Vehicle higher standard than ordered. Would use Welland Cabs again."
"As stated above. All fine but 20 plus minutes late"
"Mistake made and fixed, really appreciate it "
"Thnaks for arriving on time, the car was plenty big enough."
"Everything we needed. Car was bigger than ordered as well. Thanks"
"Very good service - thanks."
"Fantastic service thank you"
"Very friendly driver who got us home promptly "